Robin Schildknecht Huffman, Mha, Cpxp, Ssgb Email & Phone Number

UC Medical Center

Leadership of Patient Experience department at UC Medical Center, including the enterprise Patient Experience Nurse Manager team. Drives results through analysis and evaluation of targeted patient experience improvement initiatives for inpatient and outpatient services, ensuring alignment to organizational priorities and patient experience system-wide.

Lexington, Kentucky Area

Promoted to lead team of nine in support of total practice transformation through fee-for-service, education, and grant program management which includes largest federal grant in UK REC program. Advise organizations and large healthcare systems, encompassing 261 office practices with 2500+ clinicians across Kentucky. o Assist practices in maximizing pay.

Lexington, Kentucky

Supported six operations directors in report and project management for 80+ outpatient clinical areas across UK Healthcare system. Provided patient-centered best practices and recommendations to elevate patient and family experiences.o Partnered with clinical and administrative staff to improve processes while facilitating design of clinical workflows.o.

Lexington, Kentucky Area

Led 18-month project as Kentucky quality improvement coach to establish PCMH designated practices within KentuckyOne primary care toward NCQA recognition.o Coordinated design meetings and quality assurance initiatives across six primary care practices in Kentucky.o Coached practice leaders and educated providers and staff on root cause and gap analyses to.

Lexington, KY

Recruited by nation’s leading outpatient satisfaction survey firm to spearhead 12 client organizations with 200+ locations toward improved patient experiences and outcomes. Consulted vice presidents, directors, nursing executives, administrators, and quality managers in survey score interpretation and improvement strategies. o Built client relationships.

Lexington, Kentucky Area

Promoted to support inpatient and outpatient healthcare services through touchpoints among 10K+ employees. Led five patient experience representatives while partnering with senior leaders on key initiatives to increase patient and employee satisfaction.o Partnered with physician and nurse leaders to educate staff in alignment with Behavior Expectations for.

Lexington, Kentucky Area

Served as the system administrator for NetLearning E-Learning System.LEADERSHIP HIGHLIGHTS* Reviewed and collaborated e-learning module content.* Created and presented classes offered through the UK HealthCare Enterprise Learning Center on topics which included customer service and team building/facilitation skills, and measured training effectiveness. o.

Lexington, Kentucky Area

Operations administrator for five departments and 50+ FTEs in large, multi-specialty, multi-location outpatient health system. Provided consultative services to all regional centers, working with managers on medical record practices and support of transcription services.LEADERSHIP HIGHLIGHTS* Project manager and trainer for systems conversion to new.

Master Of Health Administration, Healthcare Administration, 3.5+ Gpa

Activities and Societies: ACHE Student Member; UKHE Student Association

Six Sigma Green Belt

Bachelor Of Science - Bs, Health Information Management

Activities and Societies: Alpha Gamma Delta Sorority