Robin Simcox Email & Phone Number

Orlando, Florida, Us

Orlando, Florida, Us

Leading a support team in its efforts to respond to and educate HCM customers on their Payroll, Benefits and HRMS systems. Manage the workflow and customer queues, while creating operational efficiencies within the team. Assisting in the development of policies and procedures that are consistent with the organization structure and goals. Interacting with Carriers, Brokers, Employer Groups, Sales, Strategic Partners, and Operations team members.• Manage operations and activities with the HCM technical and customer support teams, including scheduling, hiring, training, and improvement of key performance indicators, performance monitoring/quality assurance, and employee development /mentoring• Establish and comply with best practices as well as continual implementation of process improvements• Provide leadership and clear day-to-day direction for team members. Building a team environment through regular contact, communication, meetings and meetings with management team• Coordinate with operations management team to ensure highest levels of customer satisfaction.• Coordinate with other functional areas regarding telephony and IT operations reliability and functionality• Manage relationships with third party vendors established by PlanSource for HCM customers. Maintain a working knowledge of Time and Labor, Performance Management and other HRMS related software• Work closely with management to develop and implement comprehensive strategies in core business, job competencies and other HCM functions• Conduct regular performance evaluations• Ensure accurate and timely delivery of all KPIs reporting metrics to measure and monitor performance

Orlando, Florida, Us

Providing dynamic leadership to a team of individuals who are responsible for implementing benefits administration software and services to customers of PlanSource. Responsible for monitoring workloads within the department, meeting with direct team members to provide feedback, conducting group meetings and ensuring overall objectives within the workstream are met. Striving to ensure work/life balance for team members using predictive forecast models of sales pipeline and historical trend metrics .Monitor, review and report operational metrics on a regular basis to senior leadership. Collaborating with leaders and partners to understand business objectives and future opportunities. Plan and execute quarterly initiatives and AOP to drive efficiency for business operations and development of department employees.

Orlando, Florida, Us

Provide leadership to a team of individuals who are responsible for implementing UltiPro HRIS and Payroll software, along with managed services to customers of PlanSource. Responsible for monitoring workloads within the department, coaching and building team members to achieve individual personal development goals. Coordinating and hosting team meetings and ensuring overall objectives within the department are met. Collaborate with the management peers and above to ensure projects are delivered on time and with accuracy.

Orlando, Florida, Us

• Send weekly updates to executives on implementation status• Attend weekly manager meetings to review division status updates and review open customer issues• Manage the turnover process from Sales to Implementation by gathering all facts and documents utilized during the sales process.• Establish a relationship with the client contacts and setup recurring meetings to effectively manage the implementation process• Gather all required supporting documentation from client pertaining to:• Legal Company Names and Federal Taxation Information• Banking information• Organizational Structure• Employee Data• Payroll Processes• HR Practices• Benefit Plans• General Ledger and Accounting Structure•Consult with the client accounting team to map payroll journal entries, design and implement GL exports for use with their accounting systems• Coordinate the collection of information and communicate with the appropriate departments within organization and with 3rd party vendors• Configuration of the HRMS portal (Ultimate Software)• Manage the flow/timeline of the implementation to the established deadlines• Provide training on the HRMS (Ultimate Software) to the client’s key Administrative Staff• Maintain Standard Operating Process Documents (SOPS) on all processes performed.• Complete job-related training courses and/or seminars

Orlando, Florida, Us

• Manage the turnover process from Sales to Implementation by gathering all facts and documents utilized during the sales process.• Establish a relationship with the client contacts and setup recurring meetings to effectively manage the implementation process• Gather all required supporting documentation from client pertaining to:• Legal Company Names and Federal Taxation Information• Banking information• Organizational Structure• Employee Data• Payroll Processes• HR Practices• Benefit Plans• General Ledger and Accounting Structure• Coordinate the collection of information and communicate with the appropriate departments within PlanSource and with 3rd party vendors• Configuration of the HRMS portal (Ultimate Software)• Manage the flow/timeline of the implementation to the established deadlines• Provide training on the HRMS to the client’s key Administrative Staff (Ultimate Software)• Maintain Standard Operating Process Documents (SOPS) on all processes performed.• Consult with the client’s accounting team to map payroll journal entries, design and implement GL exports for use with their accounting systems

Bradenton, Florida, Us

Boise, Idaho, Us

Boise, Idaho, Us