Robin Simcox Email & Phone Number

Orlando, Florida, US

Orlando, Florida, US

• Leading a support team in its efforts to respond to and educate HCM customers on their Payroll, Benefits and HRMS systems. Manage the workflow and customer queues, while creating operational efficiencies within the.
• Manage operations and activities with the HCM technical and customer support teams, including scheduling, hiring, training, and improvement of key performance indicators, performance monitoring/quality assurance, and.
• Establish and comply with best practices as well as continual implementation of process improvements
• Provide leadership and clear day-to-day direction for team members. Building a team environment through regular contact, communication, meetings and meetings with management team
• Coordinate with operations management team to ensure highest levels of customer satisfaction.
• Coordinate with other functional areas regarding telephony and IT operations reliability and functionality

Orlando, Florida, US

Providing dynamic leadership to a team of individuals who are responsible for implementing benefits administration software and services to customers of PlanSource. Responsible for monitoring workloads within the department, meeting with direct team members to provide feedback, conducting group meetings and ensuring overall objectives within the workstream.

Orlando, Florida, US

Provide leadership to a team of individuals who are responsible for implementing UltiPro HRIS and Payroll software, along with managed services to customers of PlanSource. Responsible for monitoring workloads within the department, coaching and building team members to achieve individual personal development goals. Coordinating and hosting team meetings.

Orlando, Florida, US

• Send weekly updates to executives on implementation status
• Attend weekly manager meetings to review division status updates and review open customer issues
• Manage the turnover process from Sales to Implementation by gathering all facts and documents utilized during the sales process.
• Establish a relationship with the client contacts and setup recurring meetings to effectively manage the implementation process
• Gather all required supporting documentation from client pertaining to:
• Legal Company Names and Federal Taxation Information

Orlando, Florida, US

• Manage the turnover process from Sales to Implementation by gathering all facts and documents utilized during the sales process.
• Establish a relationship with the client contacts and setup recurring meetings to effectively manage the implementation process
• Gather all required supporting documentation from client pertaining to:
• Legal Company Names and Federal Taxation Information
• Banking information
• Organizational Structure

Bradenton, Florida, US

Boise, Idaho, US

Boise, Idaho, US