Robin Singh Email & Phone Number

Delhi, India

Gurugram, Haryana, India

- Received the "Extra Mile Award" within 10 months of joining for leading the feature adoption project in the PS service organization- Championed the Features' Adoption Plan project, meticulously overseeing accurate data tracking, and visualisation in Power BI, and driving adoption in churn risk accounts- Directed a team of 3 product specialists, maintaining continuous collaboration with engineering and customer success teams to drive project adoption and minimize churn- Created the Service Command Centre Power BI dashboard, revolutionising data access by reducing the average time spent from 15 minutes to streamline information retrieval- Designed and implemented a transformative Power BI dashboard for Feature Adoption Tracking, enabling leadership to monitor diverse metrics in a single location and witnessing a notable 46% overall change in adoption from August '23 to Jan '24- Led a project named Partner Level Dashboard, enabling precise feature tracking with user-level data and optimizing benchmarking efficiency from an average of 3-6 hours to an impressive 10-20 minutes- Designed a versatile dashboard in Champagne, utilised by the Sales and Success organizations to track feature adoption across various levels, including user-level and industry-level- Managed a portfolio totalling $10 million, maintained a 100% client retention rate and 46% overall improvement in feature adoption also achieved appreciation from top high ARR stakeholders like HP, Swarovski, NBK

New Delhi, Delhi, India

Mumbai, Maharashtra, India

• Orchestrated the management of all social media posts and executed copywriting for all content.• Spearheaded the conceptualization and creation of engaging content, including Insta reels, graphic designs, flyers, and digital promotions on platforms such as Instagram, Google, Facebook, and LinkedIn.• Pioneered a successful marketing campaign to drive enrollment for the January intake of the GMP program.• Innovatively crafted and delivered over 25 pieces of creative content throughout your tenure.• Achieved an impressive cumulative reach of more than 30,000 impressions with the digital content across all platforms.

Delhi, India

• Served as a resource in helping students with assignments, projects, and case studies.• Assisted with different case study assignments; Included cases of new market entry, profit loss, and many others.

India

• Delivered exceptional service to customers, resulting in a substantial INR ₹200K revenue within just three months through the provision of high-quality work.• Managed seamless coordination with writers and engaged with customers on a daily basis, offering detailed and courteous service to guarantee customer retention and satisfaction.

Gurugram, Haryana, India

• Orchestrated the management of 7+ company accounts, collaborating with 5 delivery teams to guarantee the timely completion of project assignments, resulting in an impressive 40-60% increase in registrations and a 25% uptick in admissions across client accounts.• Spearheaded the generation of $300K in revenue over a span of six months, earning accolades from clients for delivering an outstanding $3.5 million in revenue.• Conducted in-depth research to pinpoint areas for campaign improvement, designed a comprehensive enhancement plan, and achieved a remarkable 60% boost in campaign performance through successful implementation.• Oversaw the Client-Engagement team, effectively coordinating product delivery deadlines, analyzing daily calling reports, revamping the in-house calling team process, and enhancing performance feedback quality by an impressive 40%.• Managed a $650K account and supervised end-to-end lead delivery for two campaigns worth $300K, ensuring punctual delivery of leads and engagement activities.• Successfully onboarded Unacademy as a potential client, securing company revenue of INR 1.5 lakh within just 30 days, driven by unwavering commitment to quality assurance.• Developed innovative strategies to drive registrations and meticulously analyzed lead conversion opportunities. Spearheaded primary research by personally contacting over 1000 students and crafted personas to support the client call center, all while overseeing a team of 15 counselors.• Strengthened client relationships through consistent follow-up meetings with C-suite executives, facilitating weekly statistical analysis of campaigns using MS Excel and PowerPoint in collaboration with senior management.

New Delhi, Delhi, India

• Spearheaded INR ₹50K in revenue during the initial month through the delivery of top-tier service quality.• Implemented regular weekly and monthly vehicle inspections to maintain operational excellence.• Successfully orchestrated pivotal client meetings, skillfully negotiating and sealing important deals.• Efficiently managed vehicle schedules, ensuring punctual arrival at client destinations.• Demonstrated exceptional financial oversight by maintaining student fee records each month, proactively following up with outstanding payments, and persuading students to settle their accounts.• Played a vital role in vehicle maintenance, overseeing repairs, fuel expenses, and more.• Conducted meticulous auditing for an interstate bus business, including ticketing and bus maintenance, with bi-monthly travel inspections.• Assumed responsibility for financial accounts, meticulously tracking sales profits and monthly expenses.

New Delhi Area, India

New Delhi Area, India

• Responsible for the PR activities in the college, and outside and managed a team of 7 people who raised 15 lakhs. • Assisted the Society head with various lead generation activities through various references, Linkedin and other social media platforms.

International Business

Master Of Science - Ms, International Business

B.E, Manufacturing Processes And Automation Engineering, 8.0 Cgpa

Xii - Pcm With Computer Science

Activities and Societies: - House Prefect - Discipline captain

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