Operations Manager
CurrentSupervision of business operations.Liaison with Banks, Money Products, Exchange Companies, Software Companies and regularized the agreements.Reviewing and finalizing of Banks / Exchange House / Money Products Remittance Arrangement Contract Worldwide. Seeking improvements in the operations, systems, processes and policies to support achieving of Company’s objectives.Providing suggestions on the growth and business structure of the Company.Implementing and ensuring internal controls for branch daily operations.Actively participate in recruiting branch staffs and placing them at branches.Periodically review the remittance and drawing arrangement contract and supporting documents.Liaison with internal departments, such as Treasury, Business Development, Remittance etc. at head office for routine jobs.Preparing and maintaining manuals of operational process and procedures.Support and drive Treasury, Business Development, Remittance, Branch Manager and Counter Staff in achieving their target.Submit periodic analysis of bank transfer commission with competitors and correspondence and bring changes wherever called for.Submit annual business planning and process.Implement target and incentives scheme for Branch Business Development and make periodic revisions based on productivity and performance.Submit quarterly performance evaluation of branch heads and branch staffs.Conduct monthly meeting with Branch Manager for performance evaluation.Conduct periodic product training and guide counter staff and marketing representative.Building / keeping good relationship with both existing and prospective correspondents.Research and identify marketing trends for developing product presentation Keeping good relationship and building up individual and corporate customer base for products and services offered.
