➤ Database AdministrationManaged MSSQL and MYSQL Databases, ensuring 99.9% uptime and maintaining data accuracy.➤ APIs DevelopmentDesigned and implemented Laravel and CURL APIs for integration between the Core System and KRA eTims, automating invoice generation.➤ Service Desk ImplementationDeveloped and deployed a robust ICT Service Desk system, improving support workflows and reducing ticket resolution times.➤ Enterprise Service Bus API MaintenanceEnsured 99% uptime of the ESB to allow connection and smooth efficiency of Mpesa services.➤ Office 365 AdministrationSkilled in web content management, SharePoint configuration, and ongoing maintenance.➤ Technical SupportProvided IT solutions to enhance system reliability, operational efficiency, and employee productivity.

✪ Website Development / RevampingRedesigned the company website using VueJS and Laravel to improve user experience and reduce quotation times.✪ Intranet DeploymentDeveloped and managed a SharePoint-based collaboration platform to enhance internal communication and teamwork.✪ Developed Insurance Quotation PlatformLaunched a web-based quotation platform, streamlining client interactions and improving lead conversion rates.✪ Social Media GrowthAchieved 200% Instagram growth, 80% Twitter growth, and successfully launched the company’s LinkedIn page.✪ IT User SupportProvided training and support for various IT systems, ensuring smooth operations across departments.

My Duties and Responsibilties are Highlighted Below: ✪ Microsoft Office Suite Management✪ Office 365 Administration✪ CRM Support and Configuration✪ Asset Inventory and Management✪ LPD Project Maintenance✪ Hardware and Software Maintenance✪ Network Administration✪ Operating System Management✪ Apple Device Support✪ Service Desk Administration✪ Data Backup and Recovery✪ Printing and Imaging Support