Darlene J Robinson

Darlene J Robinson Email and Phone Number

Sales and Training Support Representative @ TherapyAppointment
San Mateo, CA, US
Darlene J Robinson's Location
San Mateo, California, United States, United States
Darlene J Robinson's Contact Details

Darlene J Robinson work email

Darlene J Robinson personal email

About Darlene J Robinson

Specialties and Areas of Excellence --Advanced Contact Center Solutions - Design, Implementation, PM and Managed Services--Cloud-based platforms, advanced skills based routing, omin-channel interactions--Customer Experience and FCR focused results for CSAT and VOC target outcomes--IVR Applications Definition, Refinement & Implementation--Telecom Management and Monitoring (AT&T network & Business Direct tools)--Vendor Management (technology & business partners)--Project Management & Coordination of Complex CTI-enabled Environments --Cross-functional Team Leadership & Development --Record Management & Documentation--New Product & Technology Solution Launches --Tradeshows & Special Event Management --High Impact Presentations--Process Improvement--Competitive Solution Comparisons & Market Analysis--Market, Industry & Trend Analysis

Darlene J Robinson's Current Company Details
TherapyAppointment

Therapyappointment

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Sales and Training Support Representative
San Mateo, CA, US
Website:
therapyappointment.com
Employees:
1
Darlene J Robinson Work Experience Details
  • Therapyappointment
    Sales And Training Support Representative
    Therapyappointment
    San Mateo, Ca, Us
    View
  • Therapyappointment
    Sales & Training Support Representative
    Therapyappointment Dec 2019 - Present
    Asheville, North Carolina, Us
    View
  • Oceanx, Llc
    Call Center Technical Manager
    Oceanx, Llc May 2014 - Present
    El Segundo, Ca, Us
    OceanX, a spin-off of Guthy-Renker, is a technology platform company powering physical subscriptions and memberships. Our next-generation platforms enable great brands and passionate entrepreneurs the ability to sell physical goods directly to consumers, while having 100% access to real-time data so they can truly own the customer relationship. Please check out our website at www.oceanx.com.
    View
  • Guthy-Renker
    Command Center Traffic Manager
    Guthy-Renker Sep 2012 - May 2014
    El Segundo, Ca, Us
    Global Command Center - large scale real-time call center queue management and performance monitoring on inbound sales and customer service world-wide traffic. First tier technical support and issue resolution. Routing design and MAC on cloud-based contact center solution. Special projects - advanced business rules routing design, customization and implementation, IVR expansion and CTI enhancements. Workforce scheduling edits, site absentee monitoring, and executive alerts. Hourly, intra-day, daily, weekly, monthly historical reporting - generation, monitoring, and distribution. Disaster recovery and RCA documentation
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  • Guthy|Renker Fulfillment Services
    Contact Center Supervisor And Multimedia Agent
    Guthy|Renker Fulfillment Services Jul 2011 - Apr 2014
    Team Supervisor of on-site and remote inbound Customer Service voice and CHAT agents. Customer service interactions on multiple brands. Agent roles included being a retention specialist, voice and CHAT agent, multimedia education materials developer, and Skin Care Advisor.
  • West Corporation
    Contact Center Agent (Sales & Technical)
    West Corporation Mar 2010 - Jul 2011
    Omaha, Ne, Us
    Part time, technical support advisor and sales support for ComCast subscribers.
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  • Siemens Enterprise Communications
    Solution Marketing Manager
    Siemens Enterprise Communications 2006 - 2009
    Munich, Bavaria, De
    HQ, remote and on-site Contact Center SME. Marketing press releases and customer case studies - writer, collateral design and publication. Analyst advisor, customer events and workshop speaker, coordinator and manager of yearly national customer user conference. On-line and site based customer, sales and engineering educator. Briefing host and SME speaker for large accounts and Healthcare-specific sales opportunities (Siemens Global Briefing Center at Epcot, FL).
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  • Siemens Communications
    Product Marketing Manager
    Siemens Communications Aug 1999 - May 2007
    Munich, De
    Contact Center - Skills based routing platform, unique patent. Offering (and team) received Siemens' 100 Year celebration, world-wide contest special recognition award for "Innovation - Product Excellence".
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  • Siemens Information Systems
    Product Manager
    Siemens Information Systems 1994 - 1999
    Munich, De
    Multi-channel solutions platform - Voice, Email, Chat and Virtual Skills Based Routing. Go to Market ownership. Pre-release customer field trial selection, implementation, deployment and results ownership. Client success stories/case study development and publication, PR, collateral creation and development of all solution education materials for executives,sales resources and engineers. Competitive solution analysis, pricing structure and strategy development.
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  • Siemens Information Systems
    Rfp Manager
    Siemens Information Systems 1993 - 1995
    Munich, De
    Contact Center focused solutions SME. Content and automated response/template tool developer.
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  • Rolm
    Account Systems Engineer & Customer Support Rep
    Rolm 1984 - 1993
    Santa Clara, California, Us
    Global contact centers - engineering, customer support, project management. Small to Very Large, multi-site networked solutions.
    View

Darlene J Robinson Skills

Telecommunications Product Management Product Marketing Call Centers Project Management Crm Management Customer Relationship Management Sales Operations Strategic Planning Cross Functional Team Leadership Solution Selling Leadership Contact Centers Lead Generation Sales Call Routing Route Development Public Relations Marketing Strategy Marketing Team Leadership New Business Development Corporate Communications Social Networking Customer Experience Transformation Ivr Solution Design Cloud Applications At&t Business Direct Confluence Jira

Darlene J Robinson Education Details

  • University Of Phoenix
    University Of Phoenix
    Marketing
  • Blue Ridge Community College
    Blue Ridge Community College
    Desktop Publishing Tools
  • Foothill College
    Foothill College
    Web Publishing

Frequently Asked Questions about Darlene J Robinson

What company does Darlene J Robinson work for?

Darlene J Robinson works for Therapyappointment

What is Darlene J Robinson's role at the current company?

Darlene J Robinson's current role is Sales and Training Support Representative.

What is Darlene J Robinson's email address?

Darlene J Robinson's email address is de****@****hoo.com

What schools did Darlene J Robinson attend?

Darlene J Robinson attended University Of Phoenix, Blue Ridge Community College, Foothill College.

What skills is Darlene J Robinson known for?

Darlene J Robinson has skills like Telecommunications, Product Management, Product Marketing, Call Centers, Project Management, Crm, Management, Customer Relationship Management, Sales Operations, Strategic Planning, Cross Functional Team Leadership, Solution Selling.

Who are Darlene J Robinson's colleagues?

Darlene J Robinson's colleagues are Angela Forse, Remy Gagnon, Gina Colombo, Matt Sonnenberg, Brian Kotek, Johann Sonnenberg, Betsy Elick.

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