Driving the creation, implementation and delivery of leadership development, organisational effectiveness, and organisational change programmes including those related to DEI. Focused on Leaders, Teams, HR and Enterprise-wide programs.

• Promoted to work across two companies to identify synergies and joint development programmes• Managing different business objectives and cultures while creating mutually beneficial solutions• Increased collaboration across the companies through project work and other interventions• Implemented a mentoring programme to support talent within the business, as well as existing leaders through reverse mentoring. Overseeing the entire process from applications, matching, support and evaluation.

Managed and led the company's learning and development strategy (approx. 400 employees), working closely with key stakeholders across all levels in the business.• Designed, developed and delivered impactful leadership development solutions at scale across different levels, gaining feedback scores of 90%.• Sourced and tendered for external training suppliers, managing the overall L&D budget of over £200,000. Reduced budget spend by 20% while maintaining overall satisfaction scores• Strong facilitation and coaching skills and experienced in performance consulting to solve real business problems.• Worked in a growing, international company dealing with ambiguity, shifting priorities. Managed and influenced a variety of stakeholders at all levels, whether 1 to 1 or engaging a large audience. Remained confident and calm under pressure, while working with a variety of people at many levels, from graduates to executive management.• Planned, scoped and implemented large-scale projects including companywide values programmes.• Utilised personality psychometric qualification to deliver personality and team building training across the organisation. Also used 360 evaluation tools to support development.• Scoped, managed, and delivered the employee induction programme. Supported the performance management process through appraisal training.• Developed and retained current talent as well as growing future talent for the business through comprehensive training and development. • Identified and monitored regulatory requirements in conjunction with the compliance team.• Led a tender for a new eLearning platform. Scoped needs and led the implementation to meet company requirements. Worked with a variety of systems including Workday, Cornerstone, Learningpool, Unicorn and Microsoft 365.• Various other training arranged, such as apprenticeship programs, mental health awareness training

KEY ACHIEVEMENTS AND EXPERIENCE - Led a cross departmental programme review. Coordinated and managed project reporting, project reviews and project steering meetings which resulted in increased customer retention of 8% which equated to revenue of over £1m- Designed, delivered and continually improved the World Challenge Development Programme receiving satisfaction feedback of 95% .- Increased revenue by 17% through account management of a key commercial account.- Line Manager to the team of up to 15 regionally based facilitators including the development of talent/managers resulting in their promotion- Implemented and documented new standard operating practices and protocols resulting in increased efficiency and improved team morale - Recruitment and training of new staff to ensure sufficient support is given and that standards are met within agreed time frames. Reduced staff turnover from 3 to 6 years.- Presented with impact at all levels of the business and to a variety of different clients both internal and external- Implemented and oversaw various working groups ensuring scope, objectives, milestones and deliverables are understood and business requirements are met. - Conducted regular team training sessions to maintain high standards, including the use of external trainers for required development interventions- Well organised and proven ability to manage the workload of the team and own diary Strong communication skills when dealing with the team, senior managers and the customer - Clear and timely decision making in a high pressured environment while working in the Operations Centre- Responsible for budgets and allocation of time resource - Regularly communicated expectations to team members and stakeholders and use their feedback to optimise progress. Worked closely with the Training Programme Facilitators and Regional Managers and other internal department heads to build sound business relationships.

- Utilised excellent presentation skills to conduct engaging presentations to different types of customer - Facilitated learning through encouraging involvement and summarising key learning and action points - Liaised with internal departments to ensure any customer service issues were dealt with promptly. - Additional meetings as required to ensure repeat sales and increased revenue.

• Founder member of new Banking Operations team, instrumental in the rapid success of the team allowing the team to grow to 5 team members within 6 months. • Gained recognition in end of year high billing awards for revenue achieved, as a top 3 achiever in my category (60 people) generating approximately £200,000 from a new desk.• Networked in order to develop new business relationships with a number of high profile clients including Citigroup, Barclays, JP Morgan and UBS, and gain repeat business and recommendations.• Wrote proposals and negotiated new business. This involved meeting with clients in order to understand requirements, utilising excellent listening skills in order to match solutions to their needs, as well as the confidence to advise them on the market.• Remained confident and calm under pressure while working with a variety of clients and candidates at many different levels, from graduates to senior directors• Gained a full understanding of the sales process and exceeded sales revenue targets

SKI REPRESENTATIVE, FIRST CHOICE SKI – Meribel and La Plagne, France 2002-2004- Provided a comprehensive Ski Rep service, including providing information on the resort to enhance guests experience during their holiday - Exceeded revenue targets as well as gaining excellent results in customer feedback questionnaires (80-90%) - Strong attention to detail and numeracy required to complete financial paperwork quickly and accurately RESTAURANT SUPERVISOR/ WAITER, SUNSAIL, Kefalonia, Greece 2002- Supervised the efficient running of a 120 cover restaurant requiring leadership and strong organisational skills CHALET HOST, FIRST CHOICE SKI, – Meribel, France 2001- Ran an efficient ski chalet ensuring high service quality and customer satisfaction through achieving high standards.