Brett Robinson Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Managed all aspects of development for outsourced and internally developed games and apps.• Gathered and reviewed assets, designs and technical requirements working with vendors and multiple internal organizations.• Worked with third party vendors on the production of mobile and web games; providing direction and feedback on design, user experience, brand adherence and overall quality assurance.• Worked closely with engineering, art, UX/UI, brand management and QA teams to implement and drive project deliverables and meet milestones.• Reviewed project deliverables to ensure design and implementation requirements were met and adhered to quality standards, brand integrity and COPPA/GDPR/CCPA compliance.

Atlanta, Georgia, United States

• Managed all aspects of development for outsourced and internally developed games and apps. • Gathered and reviewed assets, designs and technical requirements working with vendors and multiple internal organizations.• Worked with third party vendors on the production of mobile and web games; providing direction and feedback on design, user experience, brand adherence and overall quality assurance.• Worked closely with engineering, art, UX/UI, brand management and QA teams to implement and drive project deliverables and meet milestones.• Reviewed project deliverables to ensure design and implementation requirements were met and adhered to quality standards, brand integrity and COPPA/GDPR/CCPA compliance.

Greater Atlanta Area

Provided production and marketing leadership support for pre-release, crowd-funded sandbox massively multiplayer online role-playing game.• Produced marketing materials including email campaigns, website updates, videos and social media.• Coordinated business strategy, production pipeline and marketing efforts.• Interfaced with early-access backer community via forums, IRC, email and live events.

Atlanta, Ga

• Responsible for managing system designs from conception through implementation.• Gathered and documented system requirements working with multiple organizations to ensure seamless integration.• Worked closely with engineering, art, brand management and quality assurance to drive project deliverables and meet milestones.• Reviewed project deliverables to ensure design, brand, testing, and implementation requirements were met and adhered to quality standards. • Worked with third party vendors on the production of web games; providing direction and feedback on design, brand adherence and overall quality assurance.Lead Systems Designer – Cartoon Network Games Studio: Managed design projects through full SDLC providing and assisting with project management, creative direction, implementation and QA for Cartoon Network’s digital offerings. I provided systems design, content design and implementation on large, internally developed, projects including: • FusionFall - the first of its kind, browser-based MMORPG platformer created in Unity• Project Exonaut - a fast-paced side-scrolling multiplayer platformer/shooter • FusionFall: Heroes - an isometric cooperative beat'em up • Adventure Time: Battle Party - a streamlined, non-toxic MOBA in the Adventure Time universe.

Fairfax, Va

• Created detailed designs and system specs for key game-play systems for Dark Age of Camelot and Warhammer Online: Age of Reckoning• Responsible for managing system and content designs from conception through implementation.• Worked closely with art, programming, content and QA to drive project deliverables.Associate Designer – Warhammer Online: Designed and managed various projects through full SDLC. Provided project management, creative direction, systems and content implementation and QA for key game-play systems for Warhammer Online: Age of Reckoning, a million-plus selling “massively multiplayer online role-playing game”. Content Developer – Dark Age of Camelot: Developed new content and maintained existing elements of the “massively multiplayer online role-playing game”, Dark Age of Camelot. Provided creative design and content for multiple game expansions including: Trials of Atlantis, New Frontiers, Catacombs and Darkness Rising.Team Lead – Mythic Customer Support: Shift manager for 20+ person online customer service department responsible for supervising In-Game Customer Support. Compiled and edited Policies and Procedures guide-book, greatly reducing churn and improving new hire training times.

Sterling, Va

• Represented Sales, Marketing and Customer Support on “Project Renaissance”, charged with architecting and implementing new “first-in-class” business systems.• Created project plans and managed new Network Services products through complete life-cycle.• Coordinated with stakeholders across multiple organizations to resolve issues and provided appropriate status updates to drive projects forward. • Redesigned business processes to allow the company to obtain TL 9000 certification.Product Manager, Network Services:Developed business cases, performed market analysis, vendor review and product selection. Gathered engineering specifications and system requirements to combine into a unified product definition. Created and maintained project plans to track all elements of product development to launch. Managed profit & loss on existing products and analyzed trends to optimize product feature sets and market focus. Created order forms, sales bulletins, training presentations, and other assorted marketing collateral. Project Manager, Marketing & Sales:Documented, streamlined and implemented critical processes and procedures for the life cycles of offered products and services. Performed quality management functions intra- and interdepartmental including process auditing, metrics development and policy review.Senior Manager, Order Management:Managed, hired, trained and developed the 30+ employees responsible for circuit provisioning and pre-delivery Sales and Customer support. Built and trained a team which received multiple awards in recognition for exceeding expectations in maintaining customer communication and satisfaction.

Fairfax, Va

• Responsible for managing customer projects from first contact through ongoing support.• Provided end-user CPE installation and network integration.• Installed and configured routers, terminal adapters, CSU/DSUs, Hubs & switches. • Coordinated with customers, vendors and RBOC/CLEC organizations to ensure proper ordering, installation, integration and support of circuits, hardware and services.Manager - Line Orders:Managed team responsible for implementation and ordering of Hi-Cap circuits and providing WAN/LAN network design, sales and customer support. Compiled bids for submission to government and other high profile RFPs. Designed and developed the Line Qualification, Ordering and Tracking web portal for CICAT and Bell Atlantic, streamlining the sales and support processes.Network Design, Integration & Support:Provided sales consultation, design and support for WAN and LAN solutions comprising Telco technologies, support services, and various hardware/software solutions. Provided end-user network system integration, interfacing with customers, vendors and various Telco departments to troubleshoot equipment and circuit issues.