Ebony R.'s Location
Dallas-Fort Worth Metroplex, United States, United States
About Ebony R.
👋🏾 Hi, my name is Ebony. 👩🏾🎓 M.S., Educational Leadership Studies, Higher EducationB.S., in Business Administration, Management Oklahoma State University. #GoPokes👉🏾📍Oklahoma Native, with a passion for technology, content creation, and developing processes and strategies that encourage effective communication and positive company culture. And yes, I love riding horses 🐎. 👩🏾💻 A business consultant and leadership coach with over 15 years of strategic, data-focused experience. I offer an eclectic background - world traveler, lover of people development, and dreamer. Corporate is my jam, mixed with an entrepreneurial spirit. 🔮 As for my future, I want a role within an organization that's progressive, impactful, eclectic, and has the perfect mix of ingredients:1 part: A highly-qualified workforce and a commitment to community1 part: Taps into my passion for people - training and developing talent1 part: Has robust systems and process Flow or the desire to implement systems and processes1 part: Provides a healthy work-life balance and invests in their employees mental health 1 part: NO Karens or negative vibes👐🏾 In my spare time, I'm responsible for a 3-month old and 17 year-old humans. I've managed to keep alive and happy while having time to brush my teeth. My has dreams to be a biomedical engineer and plastic surgeon while the baby dreams of milk. I'm proud of them both, and YES I can be a dope mommy and focused career woman. Then there's my husband, Brandon, an Air Force Veteran and Aerospace Engineer. I also sit on a couple of boards and mentor high school seniors and early career leaders. 🦸🏾♀️ Super Powers: HR | Customer Success |Content Creation | Brand and Reputation Management | Executive Coaching | L&D Facilitator | Instructional Designer/UX | Communications | Employee Relations | Talent Development | Benefits | Program Management 🔦Career Highlights:• Selected as a top performer to lead the planning and implementation of marketing, advertising campaigns. •Designed and Implemented an Ambassador program, which led to a 40% increase in sales for the brand. •Selected by management as one of the top four L&D instructors to create training materials, demo a new LMS, and present SOPs to C-Suite Executives and senior management at the Hilton Worldwide Leadership Conference•Developed and managed client's digital marketing and e-commerce campaigns, initiating a 25% increase in Twitter retweets, and a 33% increase in Facebook shares.•Selected as P&G's first-ever national My Black Is Beautiful Ambassador
Ebony R.'s Current Company Details
John A Dubiski Career High School
Business, Communications, and Marketing Instructor
Texas, United States
Ebony R. Work Experience Details
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Business, Communications, And Marketing InstructorJohn A Dubiski Career High SchoolTexas, United States
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Consultant | Senior Executive AssistantEbony D. Robinson Jan 2009 - PresentConsultant | Executive Assistant | Process Optimization | Talent DevelopmentDynamic and results-driven consultant and executive assistant with a proven track record of successfully managing client contracts from capture to administration. Adept at streamlining processes, optimizing HR programs and policies, managing teams, and delivering exceptional results. Specialized in creating systematic approaches to enhance employee development, increase morale, and drive organizational growth. Skilled in supervising remote teams, supporting C-Suite executives and their teams, creating brand ambassador programs, and designing engaging learning modules for leadership development. Effective communicator with c-suite executives, fostering positive interactions and driving adoption rates.Key Highlights:- Contract Management: Successfully managed multiple client contracts, achieving an impressive 83% on-time delivery rate and a commendable 70% on-budget performance.- Process Optimization: Streamlined HR processes and programs, utilizing systematic approaches to drive efficiency and effectiveness.- Employee Development: Created coaching programs that upskill employees, resulting in a significant 15% increase in employee morale.- Learning Module Design: Developed engaging learning modules on leadership using UX and UI methodologies, resulting in increased customer loyalty and retention rates for Fortune 100-500 companies.- Effective Communication: Successfully interacted with c-suite executives and management teams, delivering positive experiences, faster adoption rates, and improved usability.- Strategic Marketing and Communication: Strategized marketing and communication plans, leveraging company talent to drive business growth and employee retention.- Event Management: Planned and executed all aspects of leadership team on-and off-site events, including logistics, room setup, required materials, and food and beverage needs (craft service).
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Executive Personal AssistantR. Thomas Aug 2014 - Dec 2024- Scheduled and managed business and personal travel, including multi-leg, detailed itineraries, ground transportation, lodging, event tickets, and excursions.- Planned and executed private events at the office, off-site venues, and in each home.- Orchestrated seamless calendar management, deftly sorting, creating, and responding to emails while meticulously coordinating professional, personal, and household calendars for optimal efficiency.- Spearheaded executive communications and content development to ensure a polished and impactful representation of the executive's vision and objectives.- Collaborated with CPA to process checks, achieving a 20% reduction in processing time for business invoices and household payables.- Managed contractors to create, launch, and maintain private company and personal project websites.- Negotiated vendor contracts, leading to a 15% cost reduction, while meticulously reviewing invoices for inaccuracies and ensuring timely distribution of vendor payments.- Systematically created, organized, and distributed meeting materials, enhancing efficiency by 30% and ensuring seamless communication during crucial business discussions.- Monitored and replenished family consumables and prescriptions, maintaining optimal household inventory levels.- Provided meticulous oversight of household investments, conducting monthly assessments and proactively alerting
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Career And Technical Education Teacher | Education ConsultantJohn A Dubiski Career School | Dallas College Jul 2019 - Jul 2022Education Consultant and Teacher | Instructional Design | Learner Engagement | Program OptimizationHighly accomplished Education Consultant and Teacher with expertise in designing and facilitating courses in Business Law, Human Resources, Social Media Marketing, and first-year dual-credit business programs. Leveraging the ADDIE Model and diverse training methodologies, I have consistently delivered impactful learning experiences. By integrating SmartBoard technology and virtual meeting platforms, I achieved a remarkable 37% increase in learner engagement.Key Contributions:- Dual-Credit Program Excellence: Led the dual-credit business program to achieve an impressive capstone presentation average score of 95%, showcasing exceptional instructional design and student success.- Adaptive Instructional Materials: Analyzed learner performance using varied assessments and adapted instructional materials to address diverse needs, ensuring optimal learning outcomes.- Culture Program Implementation: Developed and executed a comprehensive culture program for the business department, resulting in a notable 25% decrease in turnover over three years and enhanced employee morale.- Seamless Transition to Virtual Learning: Collaborated with subject-matter experts, learning consultants, and technology support teams to successfully pivot from in-person to virtual learning models, ensuring uninterrupted learning during the pandemic.- Cross-Functional Collaboration: Partnered with stakeholders across departments to identify training requirements, design strategies, and tailor learning experiences for diverse audiences.With a proven track record in optimizing learning and development programs, I have consistently improved engagement and learner success rates. If you are seeking an accomplished Education Consultant and Teacher with a passion for instructional design, program optimization, and learner-centered approaches, let's connect.
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Vip ConsultantHilton Mar 2019 - Jul 2019Mclean, Va, UsConsultant | Customer Success Manager | Process Optimization | Business-to-Business (B2B) CollaborationResults-oriented Customer Success Manager and Consultant with a proven track record in managing complex cases and delivering exceptional customer experiences. Skilled in serving as a remote liaison between hotels, insurance carriers, and guests, ensuring optimal outcomes for all parties involved. Adept at negotiating special rates, implementing standard operating procedures, and promoting brand values. Demonstrated success in providing personalized solutions, maintaining high levels of confidentiality and empathy, and driving business growth through effective B2B collaborations.Key Highlights:- Complex Case Management: Excelled in managing a daily caseload of 30+ cases, negotiating rates, room choice, and length of stay based on insurance allowances and extended stay policies.- Process Optimization: Designed and implemented standard operating procedures, enabling team members to communicate more efficiently and consistently with property general managers, resulting in better outcomes for guests and hotels.- Customer-Centered Solutions: Provided personalized solutions for guests displaced by natural disasters, securing reservations, extended stays, and room blocks while delivering exceptional customer service via incoming calls, emails, and chat.- Brand Messaging: Developed a standardized brand message, effectively conveying the brand's values to the public and contributing to an 8% increase in client sales.- Unconventional Problem Solving: Employed an innovative thought process and direct coaching to enable management to resolve intricate situations effectively, leading to improved outcomes.- B2B Collaboration: Collaborated with local hotel, temporary housing, and insurance teams to support B2B sales, driving business growth and expanding partnerships. -
Learning And Talent Development FacilitatorHilton Jan 2015 - Mar 2019Mclean, Va, UsLearning and Development Professional | HR Program Optimization | Employee Retention | Training ExcellencePassionate and results-driven Learning and Development Professional with a proven track record of optimizing HR programs, enhancing staff morale, and improving employee retention rates. A strategic collaborator within cross-functional leadership teams, I have designed systematic approaches to streamline processes while driving exceptional learning experiences. Skilled in delivering comprehensive training curriculums, conducting position simulations, and providing brand coaching remotely. Known for revolutionizing human hospitality in an advanced technology world and ensuring personalized solutions for guests. Key Highlights:- HR Program Optimization: Played a vital role in cross-functional teams, streamlining HR programs and policies while optimizing staff morale and improving employee retention rates.- Training Excellence: Designed and delivered comprehensive curriculums for new hires, focusing on SalesForce platform usage and customer relationship management. Conducted position simulations and brand coaching remotely, resulting in a significant 30% increase in employee retention.- Learning Program Design: Collaborated with talent management departments to design and curate learning programs, improving operational proficiency by an impressive 40% over the past five years.- Adaptive Learning Approach: Implemented an adaptive multi-modal learning approach, exceeding department metrics goals and increasing new employee retention.- Personalized Guest Solutions: Contributed to Hilton's VIP Housing department by providing personalized solutions for guests displaced by natural disasters, showcasing a commitment to revolutionizing human hospitality.- Strong Stakeholder Management: Built solid rapport with third parties, negotiated special rates and extended stay contracts, and maintained effective communication with general managers and insurance companies.
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Guest Experience AssociateHilton Jan 2015 - Jan 2017Mclean, Va, UsGuest Experience Associate | Customer Service | Relationship Management | Proactive Issue ResolutionHighly skilled Guest Experience Associate with a strong passion for providing exceptional customer service and building lasting customer relationships. Recognized for delivering high levels of satisfaction and loyalty. Experienced in fulfilling accurate and inclusive travel plans and special requests, resulting in increased customer satisfaction. Proven track record in remote inbound reservation support, utilizing proactive selling techniques to drive a remarkable 43% increase in room sales.Key Highlights:- Customer Relationship Management: Built strong customer relationships, fostering high levels of satisfaction and loyalty.- Accurate Travel Planning: Successfully fulfilled Owners' requests for accurate and inclusive travel plans, ensuring exceptional experiences.- Proactive Selling: Utilized proactive selling techniques during remote inbound reservation support, driving a remarkable 43% increase in room sales.- Team Leadership: Served as a team lead for 100 representatives, providing guidance and fostering a positive team environment.- Enhancing Guest Experiences: Acted as a liaison for Owners, seeking opportunities to enhance guest experiences, resulting in room upgrades, VIP accommodations, and exceeding expectations.- Personalized Service: Ensured high standards of personalized service and communication through customer engagement and acknowledgment.- Proactive Issue Resolution: Thoughtfully resolved customer care issues, preventing negative impacts on business and customer relationships.- Training and Development: Promoted to the Learning and Development team, designing training programs and introducing new systems to agents and the executive team.
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Freelance ContributorThe Huffington Post Oct 2015 - Jan 2018New York City, Ny, UsExperienced Freelance Contributor | Communications | Digital Marketing | Content CreationVersatile and experienced Freelance Contributor with a strong focus on communications and digital marketing. Recognized for writing compelling articles and features on various topics, including business, marketing, public speaking, diversity and inclusion, single-parenting, social media, branding, and current events. Adept at capturing the essence of events and providing engaging coverage. Proven ability to deliver high-quality content that resonates with readers.Key Highlights:- Diverse Content Creation: Served as a Huffington Post Business and Lifestyle Contributor, generating thought-provoking articles and features across a wide range of topics.- Event Coverage: Covered prominent events in the Dallas area, including the Woman Thou Art Loose Conference with Bishop and Mrs. Jakes and Studio Movie Grill premiers, providing comprehensive coverage that engaged readers.- Strong Writing -
National Brand AmbassadorProcter & Gamble Jun 2014 - Jan 2017Cincinnati, Ohio, UsInfluencer | Brand Ambassador | Workplace Change Agent | People OperationsPassionate and influential professional with a remarkable track record of driving brand visibility, sales, and workplace change. Known for leveraging authenticity and relatability to provide a human experience that resonates with consumers, evoking purchasing decisions. Experienced in national ambassador roles and skilled in using influence within the workplace to drive decisions, change, and strategies for early career and people operations. Adept at creating lasting impact and fostering a culture of innovation and engagement.Key Highlights:- Workplace Influence: Utilized influence and expertise in people operations to drive decisions, change, and strategies. Led initiatives that transformed the workplace culture, resulting in increased employee engagement and satisfaction.- Brand Ambassador Success: Acted as a Brand Ambassador for renowned brands, delivering an authentic and relatable experience to consumers. Increased brand visibility and drove purchasing decisions through compelling storytelling and human connection.- Consumer Engagement: Created an emotional connection with consumers by providing a human and authentic experience. Leveraged relatability to evoke purchasing decisions and foster brand loyalty.- Workplace Change Agent: Applied influence and innovative thinking to drive change within the workplace. Developed and implemented strategies that resulted in increased productivity, improved processes, and enhanced employee experiences.- Culture of Innovation: Fostered a culture of innovation and engagement, encouraging employees to contribute ideas and drive positive change. Implemented initiatives that resulted in increased creativity, collaboration, and strategic thinking. -
Hr Generalist & TrainerAcosta Nov 2010 - Jul 2014Jacksonville, Fl, UsExperienced HR Generalist | Talent Development | Employee BenefitsProactive and results-driven HR Generalist with a strong background in customer success, talent development, workforce planning, and strategic partnerships. Confident in working with hiring managers to develop effective job descriptions, training, compensation structures, and sourcing strategies. Exceptional track record in managing end-to-end recruitment processes, including interview scheduling, salary negotiations, and offer management. Adept at anticipating future hiring needs and building robust pipelines through cross-functional collaboration. Proven success in coaching senior leadership team: CIO, CFO, CHRO, SVP, and providing valuable insights on overall people strategies.Key Skills:- Talent Acquisition: Consistently deliver high-quality candidates by leveraging diverse sourcing strategies, screening techniques, and effective interview processes.- Workforce Planning: Partner with Directors and VPs to align hiring strategies with organizational goals, prioritize needs, and establish best practices for reporting and workforce planning.- Strategic Partnerships: Build strong relationships with hiring managers, leadership teams, and external partners to understand business needs and drive successful recruitment outcomes.- Process Optimization: Streamline recruitment processes, enhance new hire programs, and revamp benefits administration, resulting in significant cost savings and improved efficiency.- Communication and Collaboration: Excellent interpersonal skills, collaborating effectively with stakeholders at all levels and driving cross-functional alignment.- Directed Customer Success initiatives by managing employee relations and addressing performance issues with confidentiality and tact.- Managed and conducted virtual and on-site benefits orientations for medical, dental, and vision benefits plans, STD and LTD, leave of absence, and 401(k) via ADP and vendor platforms. -
Sr. Revenue Management RepresentativeAt&T Mar 2009 - Jul 2010Dallas, Tx, UsSenior Revenue Management Representative and Escalations Manager | HR & Collections | Customer Retention | Process ImprovementHighly skilled and versatile professional with a unique blend of expertise in revenue management, HR, and collections within a fast-paced call center environment. Proven track record in successfully handling critical inter-departmental escalations and providing exceptional customer service. Adept at maintaining accurate records for customer success, collaborating cross-functionally, and developing standard operating procedures. Skilled in delivering effective learning experiences and staying up-to-date on product knowledge for over 20 products. Known for resolving customer inquiries and complaints with empathy and meeting demanding service-level guidelines.Key Highlights:- Customer Retention: Cross-trained and provided support for 15 customer service managers, resulting in effective follow-through on critical inter-departmental escalations and increased customer retention rates.- Process Improvement: Collaborated with stakeholders to create standard operating procedures for project management, employee relations, and wellness programs, surpassing service standard goals.- Learning Facilitation: Effectively facilitated the delivery of learning experiences for revenue management representatives and backfills, leveraging virtual and in-person methods to enhance knowledge and skills.- Product Knowledge: Demonstrated expertise in staying up-to-date on service changes and product knowledge for a diverse range of over 20 products.- Customer Service Excellence: Investigated and resolved customer inquiries and complaints in an empathetic manner, delivering top-notch service and ensuring customer satisfaction.- Call Center Efficiency: Consistently met customer call guidelines, including service levels and a handling time of 5-7 minutes per call, while effectively managing high call volumes exceeding 35 calls in queue per minute. -
Student Affairs SpecialistOklahoma State University Aug 2007 - May 2008Stillwater, Ok, UsStudent Affairs | The Office of International Students Advisor | The Office of Sorority and Fraternity Affairs Experienced Student Affairs professional skilled in advising international students, promoting cultural programs, and supporting Greek Life communities. Known for providing comprehensive guidance, navigating policies, and fostering cross-cultural understanding. Effective in representing student affairs offices to stakeholders and collaborating with directors to achieve program objectives. Expertise in event chaperoning, evaluating achievements, and supporting students' academic and cultural journeys.Key Highlights:- Office of International Students Advisor: Provided guidance on course selection, career decisions, university policies, U.S. culture, and institutional resources to support international students' success.- Institutional Policy Consultation: Offered valuable support and guidance to international students regarding institutional procedures, guidelines, and policy changes.- Represented the Office of Fraternity and Sorority Affairs to students, public, government officials, and external sources, strengthening the Greek Life community's reputation, communication plans and evaluating the disciplinary review board’s process. Responsible for conducting investigations and selecting the review board members for the conduct review and punishment phase. - Program Objective Support: Assisted the Greek Life Director in establishing and monitoring individual and program objectives, aligning with organizational goals and student needs.- Achievement Evaluation: Documented data on Greek-lettered organizations' campus life compared to their national offices requirements, tracking organizational progress and ensuring the processes aligned for how the greek-lettered organization conducted their local chapters. -
Renter'S Advisory Council Director (Ocsa)Oklahoma State University Aug 2006 - May 2008Stillwater, Ok, UsRenter's Advisory Council Director | Student Advocacy | Community PartnershipsDedicated Renter's Advisory Council Director with a commitment to advocating for renters' rights and fostering positive relationships between students, landlords, and property managers. Skilled in managing program budgets, developing new business opportunities, and spearheading diversity, equity, and inclusion (DEI) initiatives. Known for organizing impactful events, resolving disputes, and providing valuable support to the Off-Campus Student Association (OSCA).Key Highlights:- Student Advocacy: Served as Co-Advisor to the Off-Campus Student Association, providing guidance and support to students regarding off-campus living, rights, and responsibilities.- Budget Management: Prepared and maintained program operating budgets for the OCSA advertising program and other association projects, ensuring financial performance and accountability.- Community Partnerships: Leveraged professional relationships to develop new business opportunities and partnerships with university stakeholders, that fostered a collaborative and supportive environment for students.- DEI Initiatives: Spearheaded initiatives to foster an inclusive and equitable campus environment, increasing DEI initiatives and cultural events by 25% and supporting students from diverse backgrounds.- Communication Plan Management: Established a communications plan and maintained an external communications calendar, managed scheduled assignments, and drafted impactful print, online, and social media communications to promote Campus Life's image and values.- Dispute Resolution: Acted as a liaison for the Renter's Advisory Council, resolving landlord-tenant-related disputes through creating a proactive landlord tenant process to communicate issues, mediate and resolve housing issues. Worked cross-functionally with the university’s legal team to resolve any disputes properly, to include awarding punitive damages.
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Adjunct Instructor And Academic AdvisorOklahoma State University Aug 2006 - May 2008Stillwater, Ok, UsCollege Instructor and Advisor | Student Development | Lifelong Learning | Engaging TeachingExperienced college instructor and advisor with a passion for student development and fostering a commitment to lifelong learning. Known for connecting course materials to broader themes and current events, creating engaging lectures, and actively participating in the college community. Skilled in course development, teaching undergraduate and graduate students, and providing guidance to students on academic probation and those in good standing.Key Highlights:- Comprehensive Teaching Experience: Taught introductory and upper-level courses in Student Development and Education, equipping students with essential knowledge and skills.- Lifelong Learning Advocacy: Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events, emphasizing the relevance and application of knowledge beyond the classroom.- Active College Community Participation: Demonstrated a continued commitment to undergraduate teaching through full participation in the college community, engaging with colleagues and students to create a supportive learning environment.- Engaging Lecture Delivery: Developed and delivered engaging lectures to undergraduate and graduate students, utilizing interactive teaching methods and promoting active student participation.- Course Materials Development: Created course materials, including syllabi, homework assignments, and handouts, ensuring comprehensive and well-structured learning experiences for students.- Academic Advising Expertise: Provided guidance and support to undergraduate students placed on academic probation, as well as those in good standing, offering strategies for academic success and overall student well-being.
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Head Instructor And Team AdvisorNational Student Leadership Conference May 2004 - Aug 2005Chicago, Illinois, UsSkilled in developing creative and interactive lectures, planning activities for holistic student growth, and providing leadership and mentorship to staff. Experienced in program administration, curriculum development, and instructional techniques that captivate student interest. Key Highlights:- Lifelong Learning Advocacy: Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events, instilling a passion for continuous growth and exploration. Bridging the learning gap from secondary education to higher education.- Engaging Course Delivery: Designed and Delivered engaging lectures in Business and Entrepreneurship to high school students seeking college credit.-Planned and led staff professional development activities that helped instructors promote students' physical, emotional, and social growth, creating a well-rounded learning experience that aligned with our corporate policies and procedures.-Designed and implemented a training program for instructors to implement practical learning principles, pedagogy and management strategies to enhance student participation in the classroom through project-based learning with active engagement, in order to drive a deeper understanding of course concepts.- Program Leadership: Trained, coached, and mentored staff to ensure the successful adoption of new programs and learning management systems, promoting a collaborative and supportive learning environment.- Administrative Expertise: Managed employee relations-related issues within the business program, in concert with the program director. Leveraged HR expertise to foster a professional and collaborative work environment, ensuring optimal productivity and employee satisfaction.- Instructional Excellence: Established clear objectives for all lessons, units, and projects, employing a broad range of instructional techniques to retain student interest and enhance learning outcomes.
Ebony R. Skills
Microsoft Office
Team Management
Social Media
Strategic Planning
Risk Management
Employee Relations
Employee Engagement
Employee Benefits
Employee Handbooks
Employee Recognition
Education
Corporate Events
Event Marketing
Event Planning
Organizational Development
Fundraising
Research
Training And Development
Diversity Training
Negotiation
Benefits Plan Design
Unemployment Claims
Mentoring
Administration
Benefits Administration
Benefits
Team Building
Customer Relations
Leadership Development
Powerpoint
Customer Service
Coaching
Process Improvement
Word
Problem Solving
Outlook
Public Speaking
Staff Development
Performance Management
Hiring
Event Management
Team Leadership
Teamwork
Non Profits
Supervisory Skills
Taleo
Talent Acquisition
Recruiting
Peoplesoft
Onboarding
Ebony R. Education Details
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Oklahoma State UniversityHigher Education -
Game Face Executive AcademyCertified Sales Executive
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Oklahoma State UniversityGeneral
Frequently Asked Questions about Ebony R.
What company does Ebony R. work for?
Ebony R. works for John A Dubiski Career High School
What is Ebony R.'s role at the current company?
Ebony R.'s current role is Business, Communications, and Marketing Instructor.
What schools did Ebony R. attend?
Ebony R. attended Oklahoma State University, Game Face Executive Academy, Oklahoma State University.
What skills is Ebony R. known for?
Ebony R. has skills like Microsoft Office, Team Management, Social Media, Strategic Planning, Risk Management, Employee Relations, Employee Engagement, Employee Benefits, Employee Handbooks, Employee Recognition, Education, Corporate Events.
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