Patrick M. Robinson Email & Phone Number

Rosemont, Illinois, United States

Rosemont, Il

Led a team of 29 in continuous and diverse strategic improvement projects and initiatives, leveraging my leadership and customer service skills. Consistently prioritized and ensured that all activities aligned with organizational goals and objectives. Coordinated the response to 400-450 inbound calls per day in a fast-paced call center environment.Developed and facilitated training sessions for new and existing associates and managers, providing them with the tools and skills they needed to succeed in their assigned roles. Conducted monthly and quarterly internal audits to ensure compliance with quality and regulatory standards. Continuously analyzed and evaluated standard operating procedures and established new expectations.Key accomplishments include: -Increased associate engagement from Tier 1 to Tier 3 by fostering a workplace environment built on trust and respect. -Reduced the courier error rate and achieved stretch goals of 105 Defects Per Million Opportunities (DPMO), resulting in increased customer satisfaction. -Decreased departmental overtime from 12% to 4% through process optimization and ongoing collaboration with logistics stakeholders. -Improved efficiency and productivity by reducing unproductive stops and decreasing courier route costs by 3%.

Bensenville, Illinois, United States

Crestwood, Illinois

Led a team of 12, assigned tasks, coordinated schedules, and ensured that all deadlines and expectations were met. Developed and delivered high-quality training on safety, hazardous material handling, and quality improvement. Conducted ongoing safety audits and meetings to maintain compliance with all policies. Performed regular logistics audits of inventory, distribution, and vehicle maintenance. Optimized operations and processes based on data analysis.

Maywood, Illinois, United States

My leadership responsibilities included coordinating the interviewing, hiring, and onboarding of new employees, prioritizing equipping staff with company knowledge to succeed. Additionally, I monitored and reviewed spending and expenses, ensuring alignment with budget projections.