Paul Robinson - Pmp, Itil Email & Phone Number

Charlotte, Nc, Us

Charlotte, Us

IT Senior Project ManagerBojangles’ Restaurants, Inc., Charlotte, North Carolina January 2018 – Present• Support all projects for the IT Department and all other departments.• Build a PMO office including processes for IT governance, intake process and change management.• Build out SharePoint and Project Web Application (PWA) for use as the Project Management Tool. Creating project schedules and providing project status.• Develop methods for quality control, testing, SDLC, waterfall and agile development.• Use of PowerBI for status reporting and the setup of executive dashboards.• Projects are small but follow the SDLC process. Setup the lifecycle to include gates for approval before continuing to the next phase of each project. • Projects to follow the SDLC process to be in compliance with SOX. Setup the lifecycle to include gates for approval before continuing to the next phase of each project. • Provide training and training materials to help the rest of the organization learn about the PMO and its processes.

1, Us

CURRENT CONTRACT IS ENDING 12/31/2017• Helping to transition the acquired CRH Canada IT Department resources to Oldcastle's culture, standards, PMO tool sets, and PMO practices. • Managed the implementation of an Enterprise Content Management solution to be used at various locations. Solutions to be provided by the use of OnBase or ViewPoint software.• Helping the PMO with support on their Clarizen Project Management Software. • Managed the implementation of their Customer Portal rewrite program. Improved the design of their infrastructure, taking over the support from the 3rd Party vendor. This was a $700,000 effort.• Managed the implementation of Universals Pont of Sale (POS) system at one of Oldcastlematerial Group's (OMG) supply locations. To be used for a total of 5 locations once the first one is finished and working properly. A cost of $200,000 for equipment, internal and external labor.• Managed five work streams in their internal developed quoting system. The program is called Quote to Cash. Had to work within the constraints of the set budget parameters and make do with resource constraints and capacity planning requirements throughout the year. Were able to satisfy the customer with our various upgrades to the current system to the point they had less waiting to make a quote. Ease of use was the goal for our users. From there rewrote the Silverlight version and converted to HTML5 version. Other work streams were to add new features and functionality. Syncing data between the quoting system and the POS systems. Adding haul rates calculated without manual intervention, changing reporting, and adding tax rate functions. My role was to scrum master the stand-up meetings, used TFS to manage the work load, and Clarizen PM software to manage the overall project. Total budget $580,000.

San Diego, Ca, Us

• Signed offer letter in June but waited for a July start date.• Used Agile Software Development methodology managing the upgrade and enhancement to the company’s Salesforce product (a CRM cloud application).• Used Project Management Best Practices to help bring the project back in line for scope, schedule and budget.• Performing resource management and financial management using Innotas, a cloud based Project and Portfolio Management (PPM) system. • Procedures for implementation in QA and Production followed stage gating and CAB review policies.

Mooresville, Nc, Us

• Used Project Management Best Practices to initiate, analyze, plan, design, and implement projects.• Worked on a software development program to implement a replacement system for the Enterprise Incentive Compensation Management system for the Human Resources department. The Vendor was Beqom, as a Cloud solution integrating with Lowe’s PeopleSoft Mainframe ERP system.• Managed the delivery for software development of a new Garnishment system for the Human Resources Department. Used a modified version of the agile methodology to keep the project on track.• Total budget for the two efforts: 1 million dollars. Performed resource and financial management using Clarity. Procedures for implementation followed stage gating and cab review policies.

Davidson, North Carolina, Us

• Used Project Management Best Practices to initiate, analyze, plan, design, and implement projects.• Worked on Server, Circuit, and Cisco Telephony projects.

Stamford, Ct, Us

• Used Project Management Best Practices to initiate, analyze, plan, design, and implement programs and projects.• Worked on 25 projects at one time, in one year. With a mix of design and/or operational type projects, including high profile, high risk, and high priority type projects. Led the installation of new software tools, monitoring tools and Off-the-shelf (OTS) products for Network Operations.• Helped TWC deal with their first international divisions in Great Britain (4 different sites) and India (2 locations). Acquisition was called NaviSite. Dealt with installation teams overseas and managing their infrastructure installations, new networks and wireless networks installs, server provisioning, and Avaya telephony installations/modifications. Upgraded connectivity to the NaviSite Data Centers.• Delivered status reports, presentations, proposals, and required approvals.• Used Microsoft Project and a project management tool that is an on-line product called @Task. Minimal training provided for @Task. Led part of the organization in the use of the tool and in developing their processes including server provisioning and network installs. I helped Time Warner Cable develop management and resource dashboards and reporting through my innovation with the reporting tool. Helped team members learn and use the tool to increase their efficiency at managing projects.• Developed PMO processes with alignment scorecards, portfolio prioritization methods, intake/initiation processes and new project processes.• Supervised a team of three full-time resources and three contractors. Consistently developed new processes and procedures to improve the project and team work.• Managed project managers over our full portfolio of projects including circuit installs, circuit migrations, (for the new data center) data center migrations and installs, OTS product purchases and installs, site build outs, site upgrades, and telephony installs.

New Port Richey, Fl, Us

• Defined the project scope, goals and deliverables, for all projects I was assigned, by working with the other senior management members, and with the stakeholders.• Used Project Management Best Practices to initiate, analyze, plan, design, and implement Enterprise Applications for: • The use of Microsoft BizTalk Server for Enterprise Application Integration (EAI).• An Enterprise Project Management Solution using Microsoft Project Server.• A Service Desk and Asset Management Solution.• Served as manager for the Project Management Office (PMO). Directed the set up of new processes and procedures. Helped establish IT Governance for Project Portfolio Prioritization in the County. • Delivered status reports, progress reports, presentations, proposals, and required approvals.• Planned, designed, and deployed Ambulance Billing and Field Data Collection solution for the Emergency Services Division of the County. Increased the efficiency in Healthcare, decreased the time of payments by the insurance providers, and met HIPAA compliance for the County. Planned the installation and provisioning of hardware and servers.• Initiated, procured, planned, and designed the new Pasco County Website using BEA Web Portal Technologies. Planned the installation and provisioning of hardware and servers.• Developed project plans, process diagrams, wrote communications documents, requirements documents, scope of work documents, and subsidiary management plans. • Followed project management standards for Team Management, Contingency Planning, Capacity Planning, Issue/Risk Tracking, Resolution processes, Change Management/Change Control processes, and Lessons Learned documentation.• Demonstrated strong written, oral, and interpersonal communication skills within the projects and between different government entities.• Worked in this high-pressure environment and met specific target dates. • Managed four full-time employees that did software development.

• Provided project analysis and requirements gathering, developed the scope of work, and created/managed the project plan.• Planned the installation and provisioning of hardware and servers.• Provided maintenance and support of the Medical Billing application, Windows 2003 Server, and Terminal Services.

St. Petersburg, Fl, Us

• Played an important role in team management of two different $1.5 million projects to replace legacy systems and develop web-based applications for the Broadcast Division and the Affiliate Marketing Division. Championed the activities of five team members, plus 10 contracting team members. This integration effort, of real time web reporting, saved the company $800,000 per year. The project team included website developers, Oracle, C and Java programmers, Siebel developers, QA analysts, and MQ Integrators. Provided project analysis and requirements gathering, developed scope of work, and communicated goals to the cross-functional teams. Planned the installation and provisioning of hardware and servers. • Directed the testing of projects at milestone integration points to assess progress and identify key issues. Supported User Acceptance Testing (UAT) to meet client requirements.• Prepared Requests for Proposal (RFP) and Statement of Works for managing procurements.• Led the development of a Data Warehouse type solution that provided real time feeds from phone switches, the Mainframe, and Oracle databases producing web-based trend charts of Call Volume and Sales Volume, which included the use of Oracle AQ and IBM’s MQSI architecture. Planned the installation and provisioning of hardware and servers for this enterprise developed application product.• Set up a Media Repository to organize terabytes of data storage for media assets of the Creative divisions. This provided disk space savings, solved duplication efforts by personnel in different departments and centralized the assets for the legal department’s approval. This initiated the vision to provide a total integrated media system across HSN and HSN.COM. Planned the installation and provisioning of hardware and servers.

(In Progress) Master'S Degree, Management Information Systems, General

Bachelor Of Science, Technical Careers