Sheila Robinson Email & Phone Number

Minneapolis, Mn, Us

Brooklyn Park, Mn

As Revenue Cycle Director at PrairieCare, PCMG-St. Croix Psychiatry and Paragon Residential Treatment for Youth I have oversight and responsibility for all charge capture (billing), financial counseling, account follow-up and collections. I work closely with the access/front-desk/registration team to make sure that all financial patient information is gathered accurately, timely, completely and that patient responsibility amounts are secured up-front or at the time of service; whenever possible. As part of the leadership team I serve as an operational expert in the areas of Patient Financial Services. I work with numerous Vendors/Business Partners; as we collaborate to bring the best customer service possible to our patients and families in regard to the financial aspects of their care. My goal is to treating every customers with respect, dignity, empathy and compassion in all communications and interactions..

Responsible for approximately $20 million in net revenues each month for In-Patient and Out-patient hospital services. Manage a team of Financial Screeners, Patient Account Representatives, Prior Authorization Coordinators, Charge Master Analyst and Collectors. Gillette is a highly specialized healthcare organization providing coordinated complex care to children and adults with multiple medical concerns related to Neuromuscular and Orthopedic conditions. This is a wonderful organization focused on providing superb medical care and support to the families we serve.

Minneapolis, Mn

Responsible for all Professional (paper and electronic)Charge Capture activities, from charge collection to charge reconciliation. Worked closely with the Compliance Department to make sure that all billing policies were being followed. Co-Lead a Revenue Compliance Workgroup to develop internal guidelines and processes for successful revenue enhancement and risk reduction. Supported and acted as liaison to other departments and cross functional efforts. Provided indirect supervision to approximately 75 Coding Staff and direct supervision and guidance for 9 Billing Operations Managers.

Minneapolis, Mn

Family Medicine Clinic (five clinics) acquisition by UMPhysicians. Emphasis on change management and process improvement. Established financial targets and consistently met goals. Participated in many committees and workgroups. Supervised eight medical coders and coding education specialist.

Evaluated all Business Office positions and redesigned all workflows. Implemented numerous process improvements, creating policies and procedures for increased consistency. Monitored, mentored and coached all staff for improved outcomes. Redesigned the Charity Care Program and overhauled the collection process. Decreased Days in A/R by 50%.

St. Paul, Mn

Faribault, Mn

Grantsburg, Wi

Certificate, Word Processing

Education record