Robin Spahr Email & Phone Number

Provide counseling services, by conducting individual and group therapy sessions. Monitoring and reporting on clients' progress in treatment while documenting of all services according to established criteria.• Performing client intakes, insuring all documents are reviewed and signed by the client and guardian• Providing individual and group counseling, utilizing a variety of modalities• Maintaining current and accurate client documentation in accordance both local and state agencies• Ensuring coordination of care by maintaining open communication between guardian and case management

Phoenix Arizona

Working as an advocate on behalf of the Treasury Department for the Making Home Affordable modification program. Assisting homeowners that are having issues navigating through HAMP modification process and to determine if a servicer is in violation of the modification guidelines and escalating those issues that are determined to be in violation.

Provided guidance to distressed individuals who are struggling with their mortgages while adhering to strict guidelines set out by the Federal Making Home Affordable program. Assisted homeowners to develop balanced budgets while educating them on how to maintain that balance. Maintained an average quality score of over 95%Counseled 100 plus clients monthlyPinpointed homeowner’s additional needs and provided them critical resources

Provided one -on-one guidance and support to assist client struggling with finances, while educating them on how to develop effective spending habits, budget to meet living expenses and manage personal debt. Received over 15 client complimentsAwarded Top Performer Award 2nd quarter 2011, for completed counseling sessionsTop Performing Team 1st quarter 2011Maintained and average quality score of 95%

Developed and managed a $50,000,000 account portfolio in collaboration with a relationship/sales manager by reviewing and analyzing daily settlement activities.Generated approximately $1,500,000 annually in potential lost revenues by negotiating successful resolutions to complex settlement issuesInitiated the development of successful action plans by utilizing process, systems and web-based toolsEarned a reputation for providing premier service for both internal and external customer using onsite visits to achieve business objectives

Master'S Of Science, Professional Counseling, 4.0

I will finish my practicum experience on June 7, 2017. I have also sat for the NCE and I am waiting results.

Bachelor Of Science, Business Management

Associates Of Applied Science, Behavioral Health Science