Robin Spillman Email & Phone Number

Windward, founded in 1997, is a niche consultancy that help large organizations manage their data centers and networks. We do not "run"​ the data centers and NOCs, but instead integrate and optimize the tools that run them. In essence, as a member of this team, I help IT organizations in large companies solve complex problems often related to misaligned processes that are typically tied to tools that are not being correctly utilized. In my time with Windward, I have advised clients on Software Consolidations and Splunk Implementations along with various monitoring tools. Performed Splunk Administration on Client Environments, performing the conversion from On-Premises to Splunk Cloud Largest 10 TB ingestion with over 500 users and Enterprise Security platforms. Day to day customer support and troubleshooting, upgrades, SplunkBase and custom applications installation and support.

Houston, Texas Area

Splunk is the leading platform for Operational Intelligence. Where you see servers and devices, apps and logs, traffic and clouds; we see data… everywhere.Splunk enables the curious to look closely at what others ignore: machine data, and find what others may never see: insights that can make your company more productive, profitable, secure and competitive.What can Splunk do for you? Just Ask.Splunk is an American multinational corporation based in San Francisco, California, that produces software for searching, monitoring, and analyzing machine-generated big data, via a web-style interface.

Herndon, Va

• Advised clients on the implementation, upgrade, and customization of BMC Software Performance and Availability Products in large environments.KEY ACCOMPLISHMENTS• Upgraded BMC TrueSight / Patrol monitoring environment consisting of over 3000 Windows, Linux and AIX related agents throughout the US, within the GEICO IT organization.

Houston, Texas Area

• Member of the Customer Lifecycle Solutions team, focused on product value and growth within the current install base for the Application Performance Management Suite of tools. • Provided Customer Environment Assessments and Road Map presentations to existing customers. • Worked with clients, (and) pre-sales (consultants) and strategic consultants to evaluate the complex customer environments. • Trusted Advisor, Offering recommendations on upgrades, enhancements, and additional products within the suite. KEY ACCOMPLISHMENTS• Recognized for helping customers gain value from the product investment.

Houston, Tx

• Architected and implemented the BMC Service Assurance products at Kaiser Permanente from a remote capacity.• Collaborated with Project Management team members to ensure customer satisfaction and on-time completion. • Presented, demonstrated, and provided training on implemented products during the rollout process.• Provided “Steady State” support to implemented architecture that impacted daily operations.KEY ACCOMPLISHMENTS• Appointed IT lead on a variety of projects.

Houston, Texas Area

• Primary technical resource for the Field Sales team selling the Application Performance Management Suite of tools.• Managed the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for our solutions.• Demonstrated Precise solutions to customers on-site, remotely via webinar sessions, and at field events such as conferences and trade shows.• Provided technical responses to RFPs and RFIs.• Assessed a prospective account’s technical needs, issues and requirements, developed and manage a plan to meet those needs.• Worked with Storage, Database and System Administrators concerning the installation and configuration of the product.• Presented and coordinated with IT Management as well as C-Level personnel to organize Preliminary and Post Proof of Concept results with ROI. • Executed (installation and) Proof of Concepts of Precise APM product for Transaction Performance of Custom J2EE and .NET based, as well as ERP applications at the customers site.KEY ACCOMPLISHMENTS• Built and maintained strong, long-term relationships throughout the region with our customer's technical staff as well as senior management.• Senior Sales Engineer on the largest Precise APM / TPM deal of 2011.

Houston, Tx (South Central Us)

• Performed pre- and post-sales activities related to clients and prospective clients of BMC Software’s Availability and Performance Management products.• Evaluated customer needs and provided solutions utilizing BMC products.• Participated in marketing events, customer briefings, seminars, user groups, trade shows, and conferences. • Developed and delivered presentations and product training to customers on complex environments, based on input from Product Development.• Advised BMC Product Development on the needs of customers for future releases of the products.KEY ACCOMPLISHMENTS• Appointed Technical Account Manager assigned to large key customers in the South-Central sales region. • Organized and maintained local user groups in St Louis, Kansas City, and Dallas, in order to promote ongoing customer interest in product and involvement in product direction through feedback to Development Group.• Awarded BMC Software Consultant of the Quarter in 1999,2000,2001, a part of the 100% Club in 2000 and 2008, and won the Regional SC Award in 2011.• The Lead Software Consultant for Proof of Concept for BMC Software monitoring tools which led to largest Distributed Products deal of the quarter in 1998.• Became a Trusted Advisor to customers in key accounts.

Houston, Tx

o Outsourcing vender assigned to various projects with multiple clientso Team lead – Systems/ Database Management for Vantive Development Teamo Responsible for Installation and Maintenance of all Vantive (Problem Management, Change Management, Asset Management) Systems used for all Wang/I-Net clients worldwide. This included systems based in the US as well as the UK.and Asia/Pacifico Developed System Maintenance scripts utilizing C-Shell and Korn-Shello Performed all System and Database Administration on the project's Sybase and Microsoft Sql Serverso Member of Systems Management Group for BP Exploration and BP Oil.o Managed Data Center Consolidation project, reducing Open VMS footprint from 75 to 2 and moving those remaining systems to BP Oil location in Cleveland, Ohio.o Supervisor of Computer Operations Department for BP Oil and BP Exploration Outsourcing Contract. Management of Computer Operators, Venders, and Hazardous Waste.