Robin Stranahan Email & Phone Number

Camden, New Jersey, United States

Moorestown, New Jersey

• Client’s primary contact for day-to-day administration, compliance, system’s functionality, or service/content needs
• Assesses client’s needs and coordinates resolutions through the appropriate internal resources
• Leads all projects and ensures successful completion
• Assists clients in annual business planning to drive efficiency of programs, processes and systems
• Responds to client inquiries or escalations, and properly allocates internal resources or services
• Overseas the proper functionality of all programs, processes, and systems

Moorestown, New Jersey

• Provided Tier 1 client support
• Responded to basic inquiries regarding ADP Products
• Resolved routine client concerns with pre-defined solutions
• Handled client inquiries that could require data entry adjustments
• Answered non-technical questions regarding ADP products and questions that couldn’t be handled by associate specialists
• Learned and navigated ADP systems in order to respond to issues

Wilmington, Delaware

• Customer’s champion and advocate throughout the loan process – from acceptance to closing
• Guided customers through the home loan process by being a knowledgeable, kind and responsive resource
• Had 100% accountability for the satisfaction of each customer
• Effectively managed a portfolio of loan applications with focus on converting applications to funded loans

Marlton, New Jersey

• Performed high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards
• Made sound business decisions based on credit risk policy, fraud and other procedures
• Main point of contact for the customer throughout their loan process, requesting and gathering all required documentation while ensuring a high level of customer service

Philadelphia, Pennsylvania

• Contract position focused on the delivery of specific project to Keystone Mercy Health System.
• Lead testing effort on an assigned project
• Execute test cases for web technology platform that will enable Doctors offices to utilize the internet in lieu of paperwork.
• Document traceability between testing and business requirements.

Langhorne, Pennsylvania

• Managed various aspects of in-house testing documentation
• Executed test cases for all technology platforms, which included Telephony via
• Interactive Voice Response (IVR) and the Web
• Led testing efforts on assigned projects
• Created and executed test cases, managed bugs and reported testing status to project teams
• Self-managed testing workload for testing multiple systems in various phases of development in order to meet deadlines

Cherry Hill, New Jersey

• Developed system test plans, test scripts and test cases for functional and regression testing, verification and validation
• Developed functional test plans with negative testing which were loaded into the Mercury Test tool for semi-automated testing
• Documented test issues, results and defects as required
• Able to map requirements to test scripts to cover all testable requirements and demonstrate ability to translate requirements into test cases
• Coordinated Medical/Dental/AD&D/life insurance and medical spending account open enrollment
• Tested functionality and display characteristics of H&W and DB Benefits websites

Woodbury, NJ

• Responsible for gathering applicant information and mailing loan packet within a timely manner
• Communicated with applicants and bank branches regarding status of loans
• Responsible for processing all loans in the pipeline
• Received excellent reviews from account managers, realtors and lenders regarding diligence and customer service
• Collaborated with multiple banks and partners in order to establish pipeline.

Cherry Hill, New Jersey

• Review title and research any title issues post foreclosure.
• Excelled at handling timelines of projects which normally closed within a 60 day deadline
• Collaborated with multiple banks and partners in order to establish pipeline.

Mount Laurel, New Jersey

• NE Regional Sales position.
• Met established budget monthly.
• Handled a consistent pipeline of over 100 loans in a period of 9 months.
• Communicated with applicants daily regarding changing interest rates in order to obtain sales goals and book business.

Mount Laurel, NJ

• Provided support to 12 Sales Consultants with various projects and initiatives.
• Analyze statements and prepare TM proposal for prospective and existing Commercial Banking, Not For Profit, Public Fund, and Business Banking clients.
• Maintain accurate QAR
• Maintain and exceed SLA’s.
• Work with Branch Managers, Sales Consultant and Loan Officers to ensure document completion.
• Validate TM proposals with implementation profile to ensure accuracy of product implementation