Robin Covarrubias Email & Phone Number

Glendale Heights, Illinois, United States

Hickory Hills, Illinois

Fill multiple roles within the organization depending on the Season. Work with the Operation Team on Snow Days with Routing and Dispatching, which includes re-assigning jobs and drivers to ensure the event is running smoothly.Resolving client care issues by clarifying and determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.Entering and thoroughly documenting all issues in our operating system for monitoring and auditing purposes. Monitor and resolve Damages and Outstanding Invoice disputes.Maintain and update a large account portfolio by using Salesforce as a CRM.Support the sales cycle by attracting potential clients, by providing detailed information about the services offered by Everest Snow Management.Contribute to the teams Profitability and Sales goals each year to ensure goals are met.Renewing expired contracts with current Clients.Provide Management and Support to team members.Training of all new Customer service supports team members. Coordinating the employee schedules to ensure customer support 24/7 during winter months. Monitor collection activity efforts to ensure all accounts are current. Assist the Accounting department with any specialized billing requests.

Greater Chicago Area

Maintain and generate monthly inventory statisticsQuickly and effectively resolve employee and client issuesProduce monthly revenue generating reportsMonitor and mentor 20 team members, providing all employees with necessary training and development to achieve personal and departmental cash collection goals Maintain employees vacation and work schedulesMonitored all phone activities, including dialer campaigns and ACD hunt groupsResponsible for interviewing and hiring of new staffPerform annually review and performance improvement plansAssist in new client start up processesDirectly responsible for maintaining and increasing the monthly cash flow

Greater Chicago Area

Direct supervisor of 10 team members, responsible for the monthly results of our biggest revenue generating client (City of Chicago) EMS Ambulance serviceWorked directly with the programming team in the development our internal billing systemContinually educated staff on all key elements to achieving monthly cash goals including, daily billing goals, effectively working denials, patient mailers, and handling customer service issuesAssisted the client management team with gathering statistics for monthly client reportsAttended monthly client meetings to discuss results, objectives or concerns