• Update and modernize existing training courses and develop new content for the Basecamp Sales New Hire Training Program, a 12-week virtual classroom program for Spectrum Enterprise sales employees.• Collaborate with team members and leadership to design and deliver instructor-led training (ILT), facilitator guides, participant guides, and PowerPoint presentations.• Develop interactive quizzes, exercises, and e-learning components using Articulate Storyline, Rise, and other tools.• Create engaging video content with Vyond and utilize Adobe Creative Cloud for multimedia design.• Conduct train-the-trainer sessions to prepare facilitators for program delivery.• Ensure seamless integration with Cornerstone LMS for course deployment and tracking.• Contribute to a team of 14 designers, working closely with leadership to meet tight deadlines and achieve project goals.

• Develop innovative eLearning solutions blending traditional instructional methods with generative AI tools.• Managed project timelines and deliverables for expert-led soft skills training courses.• Collaborated with cross-functional teams to design and implement dynamic learning experiences.

• Design and develop training programs and materials for various audiences.• Collaborate with subject matter experts to define learning objectives and course content.• Utilize instructional design principles and adult learning theories for effective learning.• Create prototypes and storyboards, utilizing Articulate360: RISE and Storyline for course development.

• Assess current training curriculum/materials for content and delivery improvements.• Design and develop e-learning courses/job aids/supporting materials for audiences at different levels of an organization• Produce stakeholder analysis, training strategy/plan, and communication strategy/plan to support partners and stakeholders• Partner with Learning consultants and SMEs to identify and validate training topics, content, processes, and delivery methods

• Manage program-level revisions, course-level revisions, and new development projects from start to finish using ADDIE framework and the Kirkpatrick model for assessments. • Create and edit raw content, storyboards, and media assets using next generation learning techniques, branded templates, and guidelines. • Use various authoring tools to create digital content. • Ensure new and revised content is tied to both program and course level-outcomes, lesson objectives, and assessments. • Align all assessments to course objectives and test to appropriate levels of Bloom’s taxonomy. • Represent ID role in department, cross-functional, and meetings. • Apply various learning theories Universal Design for Learning, and Adult Learning Theory. • Diversity Equity and Inclusion group facilitator, responsible for developing and promoting strategies and best practices within the realms of racial, social, sexual, and gender diversity.

• Manage program-level revisions, course-level revisions, and new development projects from start to finish using ADDIE framework and the Kirkpatrick model for assessments. • Create and edit raw content, storyboards, and media assets using next generation learning techniques, branded templates, and guidelines. • Use various authoring tools to create digital content. • Ensure new and revised content is tied to both program and course level-outcomes, lesson objectives, and assessments. • Align all assessments to course objectives and test to appropriate levels of Bloom’s taxonomy. • Represent ID role in department, cross-functional, and meetings. • Apply various learning theories Universal Design for Learning, and Adult Learning Theory.*Maintained role after merger with Penn Foster

• Designed, administered and graded examinations to access achievement of course objectives. • Instructed Medical Billing and Coding, Medical Law and Ethics, Compter Software, Medical Insurance, and Patient Care courses. • Presented facilitative, well-prepared, organized, and clear lectures and classroom activities consistent with the course syllabus and school policies. • Provided students with timely information and feedback on academic progress relative to quizzes, tests, homework projects. • Maintained accurate up-to-date records of student academic attendance performance. • Assisted in developing retention policies and plans to improve students are in attendance. • Managed weekly clinic labs for soft skills

• Instructed Computer Applications, Yearbook, Research Methods, Introduction to Multimedia courses • Developed and communicated curricular, instructional plans, and learning objectives for 5th-12th grade. • Conducted parent and teacher conferences each quarter. • Maintained feedback and grade reporting in accordance with school policy. • Adhere to disciplinary polices and reporting Consultant Work • Maintained over 200 PCs, peripherals equipment, and software.• Webmaster and Instructional technologist• Supervised the implementation of Google Education for middle and high school students. • Developed the onboarding process, training guidelines, and materials for all users, including parents. • Acted as direct advisor to the leadership team on instructional design, faculty development and training planning

• Applied industry-standard ID and content development processes, models, and frameworks. • Identify technology and used various authoring tools to create digital content to enhance programs and courses. • Created and edit raw content, storyboards, and media assets and work with the production team to ensure final delivery meets instructional design templates and guidelines. • Take ownership of all projects, and create and provide regular reports on the assigned workflow. • Hired and managed freelance authors and SMEs to ensure creation, development, and ID of quality content. • Supervised content development process and work closely with instructors, authors, and SMEs to ensure delivery of quality curriculum. • Ensured new and revised content is tied to both program- and course-level outcomes, objectives, and assessments. • Ensured all assessments are tied to course objectives and test to appropriate levels of Bloom’s taxonomy.

• Leveraged the LMS to provide management and delivery of learning activities using leading adult learning practices • Project manager for the development of new programs and courses, including revisions and minor updates using ADDIE framework. • Managed for uploading and managing live courses and the archiving of content. • Created and maintained the development of Korean speaking courses through the support of translators. • Developed faculty online training materials and conducted training sessions for learning community. • Provided 24-hour help desk support through the LMS ticket services. • Compliance advisor on intellectual property and ADA standards. • Migrated school from Blackboard to Edvance360. • Negotiated contracts, prices, and deliveries with vendors.