Robin Tran Email & Phone Number

California, United States

San Francisco, California, Us

Responsible for ensuring Slack's most strategic enterprise customers realize the full potential of the Slack platform, adopt it widely and ultimately, recognize business value.Accomplishments:- Top CS Partner to Sales (FY25 July)- CS AMER EOY Manager Award - Team Collaboration (FY24)- Outstanding Customer Management Award across AMER CS (FY23)Pre-DPO (NYSE: WORK), Pre-Salesforce (NYSE: CRM) acquisition employee

San Francisco, California, Us

Responsible for ensuring Slack's most strategic enterprise customers realize the full potential of the Slack platform, adopt it widely and ultimately, recognize business value.

San Francisco, California, Us

Responsible for ensuring Slack's customers realize the full potential of the Slack platform, adopt it widely and ultimately, recognize business value.- Founder/Program Manager of Slack Success CirclesFY21 (2020) Accomplishments:- Awarded FY21 Top Performer across AMER CS- Global CS Customer Stories Competition Winner

San Francisco, California, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

Sunnyvale, Ca, Us

The vision and mission of the Data Assurance Team here at LinkedIn is to provide reliable, accurate and intelligent data that empowers all LinkedIn business units. Our global team works around the clock to ensure the overall data hygiene within LinkedIn's CRM, which supports all four lines of LinkedIn's business (LTS, LSS, LMS and LLS). As a member of the Data Assurance team, I assist in accomplishing this mission by supporting sales representatives with services such as account verification's, merging of duplicate contacts and accounts, mass account reassignments, account hierarchy updates and report building, all on SalesForce.com. During my time on the Data Assurance team, I've analyzed and closed ~4,000 cases with an 97% rate of accuracy. The result of this work provides cross-functional business partners with world class data they can leverage in carrying out their objectives, ultimately turning LinkedIn's vision into reality. In my day to day, I use tools such as Excel Connector, DemandTools, Aqua Data Studios and Dataloader.io to assist me in executing my tasks at full efficiency. In addition, I engage in projects that help preserve and clean the overall quality of LinkedIn's CRM data. These projects also help to improve current processes within our team, resulting in additional time and resources for new and innovative initiatives. Fortunately enough, LinkedIn had recently acquired Lynda.com shortly before I joined the Data Assurance team. This opened the window of opportunity for me to immerse myself in one of the most complex CRM data migrations LinkedIn has experienced. I spearheaded this initiative with another colleague as we were responsible for the migration of ~201k accounts, ~150k contacts and ~14k miscellaneous record types from Lynda.com's CRM. Alongside multiple cross-functional business partners we were able to integrate LinkedIn's and Lynda.com's CRM data to launch LinkedIn's fourth and newest line of business, LinkedIn Learning.

San Jose, California, Us

• Analyzing Cadence’s asset management database in order to strategize and improve on the overall processes within the asset management team • Assist in company savings of $45,000 per quarter by facilitating the asset management WIP process• Deploy, Configure, Wipe and Image incoming/outgoing machines to ensure initial satisfactory internal user experience • Strive to provide best in class service by assisting IT specialists within Cadence’s TechStop to troubleshoot issues which ultimately increases productivity

Sunnyvale, Ca, Us

• Alpha tested software integrated with a machine learning algorithm to retrieve LinkedIn’s potential customer information for Sales Developers • Used Salesforce.com to update and verify customer account information to ensure overall hygiene of data within LinkedIn’s Global Sales Operations team • Leveraged existing technology and collaborated with other analysts to develop a brand new highly effective page view on Salesforce.com for the Data Quality team to support the growth and performance of our sales professionals• Collaborated with the Sales Systems Run Team in updating the Sales Systems wiki for enhanced organization and a centralized source of information

New York, New York, Us

• Coordinated with management to plan and present Michael Kors’ Jet Set sales strategy to seasonal workers in order to ensure all new employees met their sales quota • Communicated with customers to gain a clearer understanding of their interests and better respond to their needs• Ensured customer loyalty so that clients received the full experience of shopping in a luxury merchandise store and are satisfied with their visit • Built strong relationships and reached out to previous clients so that they consistently returned to the store

Fremont, Ca, Us