Robin Varghese Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Assist the Team Leader in overseeing the daily operations of the Auto Loans Service Desk.Provide guidance and support to team members in resolving customer inquiries and issues related to Auto Loans.Collaborate with other departments to ensure efficient service delivery.Monitor team performance and implement strategies to enhance productivity and customer.

Dubai, United Arab Emirates

Manage post-sales walk-in customer requests for Auto Loans,ensuring the request is processed within turnaround time with the highest level of customer satisfaction.Facilitating the settlement of buyouts from other banks while assisting the banker and the customer until NOC’s are issued.Provide solutions to external emails from customers concerning Auto.

Dubai

• Provide customer support via various channels (Phone, Email, Social Media Escalations)
• To ensure that all work processes are executed according to Bank policies and procedures, correctly, timely, and error-free, ensuring that we deliver customer satisfaction in harmony with business goals and financial.
• Completing and following up on documentation in support of a client's transaction or due diligence process.
• Contribute to Customer Service initiatives by helping clients and relationship managers to fulfill service requests seamlessly.
• Actively prepare clients to become digitally savvy by integrating Bank's digitization strategy.
• Respond to high priority customer escalations and assist with their resolution.

Dubai, United Arab Emirates

Identify potential customers through databases, follow-up leads and telephone/personal contacts, etc.To sell Credit Card cash/balance transfer loans to the specified target customers/segments and meet monthly sales targets around of 1 million AED.Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.

Dubai, United Arab Emirates

Market & sell Credit Cards to customers by conducting outbound telephone calls and emails. Identify potential buyers and persuade them through consultative sales approach explaining the benefits the buyer will gain from availing the products. Generate and follow leads from existing clients. Assist customers with the application and handle all.

Mumbai Area, India

Meeting and liaising with clients to discuss and identify their advertising requirements. Acquire new clients through email marketing and outbound calls. Arranging and attending meetings with the Creative Director to present the campaign ideas and budget to the clients. Presenting creative work to clients for approval or modification.

Mumbai Area, India

Preparing artworks for advertising, brochures, logos and packaging designs.

Mumbai Area, India

A semi-tech process providing assistance for Australian customers on activating/troubleshooting Blackberry services, USB modem s/w installation and troubleshooting, raising trouble ticket for network related issues, handset-replacement request orders, adjustments and credits on accounts.

Mumbai Area, India

Account adjustments, place orders for Avon Representatives, order tracking, re-shipping of lost packages etc.

Postgraduate Diploma In Management

Bachelor Of Commerce - Bcom