Robin Van Drunen Email & Phone Number

Pensacola, Fl, Us

Waterloo, On, Ca

Responsible for the creation and implementation of the content strategy for the OpenText Cybersecurity division.• Lead and develop a global team of high-performing technical writers. Writers are located in Canada, India, Israel, and the US.• Provide onboarding and product training for new and remote employees.• Work in a cross-functional role with Product Management, Marketing, Quality Assurance, Software Engineering, Customer Support, Sales Engineering, and VP of Product and Engineering to define and execute content strategies for the following cybersecurity cloud-based products: Email Threat Protection, Endpoint Protection, DNS Protection, Security Awareness Training, Information Archiving, Backup and Recovery, and Encryption.• Contribute to technical roadmaps, business design reviews, and engineering design reviews. • Develop workflow strategies that enhance daily content operations. Perform content assessments and provide strategies for improvement.• Act as the Product Manager for the Technical Writing team. Manage the content roadmap, prioritize the backlog, collaborate with various stakeholders, and provide input for improvement during retrospectives.• Manage third-party localization vendor relationships, including SOWs and purchase orders.• Provide reporting on content performance to senior management.

Gulf Breeze, Fl, Us

Worked closely in a cross-functional role with the Product Management, Development, Support, Billing, and Direct and Channel Sales Departments to translate complex technology into consumable content and provided product messaging around the benefits of AppRiver and Zix Products. Additional duties included product planning, content strategy, Go-to-Market (GTM) strategy, buyer persona development, and the creation, design, and deployment of the product messaging for the growth/evolution of the Customer's experience. Wrote and published the following product assets: Product Brochures, Datasheets, Online Help, Release Notes, KB articles, UX tooltips, Website Content, Product Competitive Analysis charts, Sales Talking Points, Direct/Channel Sales and Positioning Guides, Sales Training Videos, Product Tutorial Videos, and Technical Guides.

Gulf Breeze, Fl, Us

Managed the Technical Writing group and wrote product marketing and technical content within the Marketing department. • Lead Product Marketing Writer and Technical Writer within the Marketing Department.• Primary content strategist for all AppRiver Technical Writing and Product Marketing initiatives.• Primary author for any scripts or online help content related to AppRiver Products and Secure Cloud. • Mentored and trained technical writers. Conducted quarterly OKRs and annual reviews.• Implemented Agile Methodology with daily scrum meetings, sprint reviews, and sprint retrospectives.• Managed localization vendor relationships, including SOWs and purchase orders.• Implemented Quality Management standards within the Technical Writing group.• Created Power BI dashboards and reports to track the user experience.Content Deliverables: Online Help, KB articles, tech notes, quick tips, guides, manuals, datasheets, brochures, competitor analysis, Website, Developers Blog, GUI content, release notes, and How-to and Partner Training videos.

Gulf Breeze, Fl, Us

Wrote and managed content for the AppRiver Knowledge base system using SmarterTrack Helpdesk software. Grew the KB from 100 articles to 600 articles in a 4-year period and increased user clicks from 10,000 to 850,000. Primary content and deployment architect for the Customer Portal Online Help system using Adobe RoboHelp, Adobe Creative Suite, TFS, GitHub, and Octopus Deploy. Product Lines: Email Threat Protection, Email Encryption, Information Archiving, Secure File Share, Email Message Privacy, Email Continuity, Microsoft 365 and Exchange, and Backup.

Prague, Cz

Stillwater, Ok, Us

Stillwater, Ok, Us