Robin Walker Email & Phone Number

London, GB

Westminster, London, GB

Houston, TX, US

Leading the operational capabilities of Change, Transition, Incident, Problem and Technical Resilience. Whilst supporting the overarching delivery of the IT Operational Service Transformation Strategy, with a focus on efficiency through collaboration and savings, process improvement and business & supplier alignments across the service.

Westminster, London, GB

As the Programme Workstream Lead for Service Design, Transition and Delivery, I directed the respective delivery activities across a multistage deployment of a mission critical service. Managing a multi-discipline and cross-supplier team of Service and Enterprise architects, tasked with defining and implementing the respective service models and the.

Westminster, London, GB

As a SIAM and Service Architecture Consultant, I am applying my analytical skills to review existing operational processes and services, and the current service improvement pipeline. This requires me to present evaluation reports with recommendations for future models to enable greater control, single data source, and in-house data management. In addition.

Direct report to the CEO and supporting consultant to the COO, with a remit to define and implement a Service Management capability that aligns to their current service offering. Providing a 6 and 12-month growth and maturity roadmap. ITSM tooling migration and adoption and outsourcing partner options. Refocused management practices to better address.

London, England, GB

As Head of Architecture at the Crown Prosecution Service, I defined, implemented and transitioned the architectural capability from a fully outsourced model to an in-house managed function, and implemented design principles and associated governance framework.I also achieved a more succinct workflow and increased engagement in solution design and delivery.

London, GB

As a Chief Service Architect, I supported Architecture capability and Information Assurance on the £600m Common Platform Programme.This required me to outline the Service Design Architecture adoption approach, how the function would operate against an Agile and Waterfall delivery model as well as associated governance and engagement within other key.

London, England, GB

As Head of Property Management, I Introduced a Service Delivery Management framework into the EDF Energy Property culture and business model, and inspired the assurance of property projects and services across a nation property portfolio comprising of 14 sites serving in excess of 15,000 staff, with a portfolio budget of £7.5m.Committed to the realisation.

London, England, GB

As Head of Project Tools and Methodology, I reviewed the tools architecture and working practices following the merger between EDF Energy and British Energy, and defined a standardised set of IT tools for the project community.Within this role, I oversaw various high-profile projects including the implementation of MS SharePoint 2010, the delivery of a.

London, England, GB

As Head of Transition Management, I fashioned and implemented a process to transition new services into the EDF Energy production environment to ensure a fully functional supporting capability within IT Operations. This required me to oversaw the alignment of operational processes following the EDF Energy and British Energy merger, implement an ITIL/ISO.

London, GB

o Managing ITIL/ ISO 20000-compliant Service Introduction and Acceptance process in accordance with overall change programme and divisional strategic goals. o Establishing, and maintaining, relationships with stakeholders, ensuring Service Management subject matter experts’ requirements were met. o Creating strategic, tactical and operational improvements.