Rob Wells Email & Phone Number

Specialist – Electronic Data Management Systems / Knowledge Management / Special Projects·Earned Merit Awards in 2000 for accomplishments and was retained by Enron Corp on the Key employee retention and service bonus plan from 2001 through 2007. ·Configured/maintain/administer 10 Livelink and 1 Filenet (SAP’s backend image system) production instances containing over 45 terabytes of live data utilizing 76 windows servers and several Unix/Oracle, SQL and BLOG databases. Also 6 development instances and a 136 Adlib OCR server data imaging server farm a multiple CD/DVD high volume data load station and a 12-scanner document imaging farm with another 11 standalone scan-stations scattered between user groups. Utilized experience from previous jobs with hardware, software, vendors, contracts and users·Utilized previous experience with hardware, software, vendors and users. ·Onsite maintenance visits included Puerto Rico and India.

Regional Computer Support Manager for the Western USA/Special Projects Supervisor/Y2K HW/SW Upgrades·Received the ‘Chairman’s Award’ from the president of Cardinal Health Inc. as well as multiple performance recognition awards. ·Responsible for pharmacy network system upgrades, interface, post upgrade functionality assurance and the success of the Y2K proprietary Pharmacy Software / Hardware upgrade project for all 412 sites.·Owen Healthcare support representative / liaison between the Owen Pharmacy network and the customer.·Third level pharmacy network hardware/software support for the 108 pharmacy networks located in the Western USA Region, all international pharmacies and the 21 commercial pharmacies. ·Onsite system and data conversion visits included Malaysia, Canada and cities all over the USA.

-Computer Systems Administrator/Supervisor-·Trained personnel responsible for expanding server room and helpdesk ·Produced standard procedural manuals and checklists for backups, restores, monitoring, diagnostics, maintenance, special tasks, common local and remote user issues for expanding operations services.·Developed, documented and consolidated standard server room procedures for maintaining the Houston corporate office servers as well as the 120 remote mortgage sites it acquired from the default S&L industry.·Developed, documented and consolidated standard server room procedures for maintaining the Bank One Mortgage server room and its 132 remote sites when Mellon acquired it.·Created Help Desk Manual of solutions used to form a Help Desk group for quicker user issue resolution and to allow the server operators to focus on server and network issues. ·Traveled statewide to consolidate system support with newly acquired sites.

Education record

Education record