Team Leader managing office of 12 Tax Preparers and Customer Service Representatives.Partnered with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement.Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.Serve as point of contact for onsite escalated client service concerns.Ensure clients are scheduled properly and conflicts are resolved.Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals.Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions.Lead daily team meetings and communicate essential information to tax office associates.Create associate work schedules and ensure accurate timekeeping and overtime management.Prepare tax returns, as required.Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.

As an integral member of the firm’s centralized tax processing center, I prepare tax returns in accordance with firm policies, ensure information is accurately represented. Use proprietary software as well as MS Office and Adobe Acrobat, MS Teams and MS Outlook.

As an integral member of the firm’s centralized tax processing center, I prepare tax returns in accordance with firm policies, ensure information is accurately represented. Use proprietary software as well as MS Office and Adobe Acrobat, MS Teams and MS Outlook.

As an integral member of the firm’s centralized tax processing center, I prepare tax returns in accordance with firm policies, ensure information is accurately represented. Use proprietary software as well as MS Office and Adobe Acrobat, MS Teams and MS Outlook.

Prepared tax returns either in person, drop off, or via approve online. Interviewed clients to ascertain their tax needs. Utilized proprietary software for tax returns, appointments, and payments. Used Microsoft Outlook for communications. Conducted marketing to gain new clients.This is Seasonal work from October to April each year. Seasonal employees have to reapply each year. However, the 2020 season extended to July 15th.

Conducted count of Inmates every 2 hours, reconciling data with additions and drops recorded on transfer orders, reporting results to Central Control. Count obtained from Correction Officers via phone.Utilized "Offender Trak" software to obtain missing information, and generate copies of missing transfer orders. Transmitted copies as needed via fax to Central Control.

Managed the day to day operations of my store with 3 receptionists and 12 tax professionals. Trained receptionsts. Ordered supplies, ensured the store runs smoothly, ensured appointments are made properly to ensure assignment to the appropriate tax pro. Scheduled according to predetermined needs of the office and adjusting to increases or decreases in client appointments. Reviewed statistics, attended meetings, marketed our products and services. Troubleshot software and computer issues. Made deposits as needed. Arranged for discounts to entice clients. Prepared tax returns. Utilized proprietary software for tax returns, appointments, payments. Used Microsoft Outlook and WhatsApp for communications. This is Seasonal work from November to April each year. Seasonal employees have to reapply each year.

Managed the day to day operations of my store with 3 receptionists and 12 tax professionals. Trained receptionsts. Ordered supplies, ensured the store runs smoothly, ensured appointments are made properly to ensure assignment to the appropriate tax pro. Scheduled according to predetermined needs of the office and adjusting to increases or decreases in client appointments. Reviewed statistics, attended meetings, marketed our products and services. Troubleshot software and computer issues. Made deposits as needed. Arranged for discounts to entice clients. Prepared tax returns. Utilized proprietary software for tax returns, appointments, payments. Used Microsoft Outlook and WhatsApp for communications. This is Seasonal work from November to April each year. Seasonal employees have to reapply each year.

Independent Travel Franchise Owner of Cruise Planners, LLC. We are a full service travel agency available to help you meet your vacation dreams! We give personalized service and it doesn't cost you anything but your time. See our website www.magnoliajournies.com.

Served as receptionist/customer service professional supporting the tax preparers. I opened or closed the office depending on my shift, ensured coffee and supplies are ready, the store is clean, provide and assisted the tax preparers as needed, set up appointments using Appointment Manager software. I answered the phones and greeted walk-in customers. Conducted marketing assignments by calling past customers to set up appointments. Developed leads using marketing tools. Used the register to take payments. Managed appointment conflicts and arranged for document drop-offs, ensuring security of financial information.

Edited, formatted 8 children's books so far for Rubye Stripland. I illustrated 5 of them. The others had photos. On the first book, I took over the illustrating when her first illustrator couldn't finish. They were self published with Lulu.com. Used MS Office.

Substitute teacher for elementary schools in Charles County. Took the position after being a stay-at-home Mom for 9 years for my two children. during their first school years, I was often a volunteer to help the teachers and schools.

I was the security officer for the Field Detachment, providing full security support to about 300 audit personnel located in 33 locations in the US. Worked closely with Managers and the Personnel Officer in reviewing applicants for positions to ensure they would pass the security requirements. Adjudicated background investigations from 1990 to 1993 when they were centralized. Conducted first tier adjudications for special access programs, created and maintained various data bases. Wrote AIS plans, served as ISSR. Briefed supervisors and managers on security updates. Wrote internal security policies and procedures.

Worked at what was once the Detachment 27, AFPRO, General Dynamics at Fort Worth, TX as the Information Security Program Manager. Conducted semi-annual security inspections, quarterly office security manager meetings and three preliminary inquiries; initial, annual, and terminal security briefings. Prepared documentation for Technology Transfer to foreign countries per approval by the State Department, Briefed new foreign national personnel on restrictions prior to issuing badges. Updated internal security instructions.

Won the internship with the Department of the Army, and detailed to the Security Office at U.S. Army Information Systems Command. Worked in all sections: Personnel Security, Physical Security, COMSEC, Computer Security, Information Security, Counter Intelligence, and Security Education. Coordinated and co-wrote security wide training presentations as part of internship. Worked with Personnel Security to reduce backlog in background investigation submissions; fingerprinted applicants. Coordinated and assembled the Security Newsletter. Internship was 2 years, starting as GS-5 and promoted to GS-9 upon completion, and upgraded to Security Specialist. At that time, assigned to Security Education, which included coordinating the Newsletter, quarterly posters, security training, etc.

Served as a secretary in the security office (USAISC), in the division that specialized in COMSEC and Computer Security. Typed, filed, answered phones. Trained in new computer network and then trained the office personnel in what I learned. Assisted the action officers in their projects.

Worked in the Job Information section of the U.S. Army Garrison Personnel Office. Provided job information to applicants, collected applications, assisted applicants in completing forms, processed applications for supervisor, notified applicants of results of review. Recorded public job announcements. Filed and retrieved applications in applicant supply file. Answered the phone and greeted applicants. Took course in how to talk to the public.

Started as a general clerk, and promoted to administrative clerk for the Transportation Manager. Duties included answering the phone, collecting the correspondence and distributing it, typing, filing, making appointments, prescreening applicants, ordering supplies and equipment, supporting the different division supervisors, collecting payroll data for processing, and typing correspondence. Won an award for supply control program.

Dates are approximate. Worked part-time at field office at Fort Huachuca, which was renovating historic buildings into offices. I collected and opened the mail. Typed correspondence. Collected payroll data to send to main office. Answered the phone, and did errands. Accompanied manager on site reviews in order to take notes.

Served in CounterIntelligence unit, USAR, in St. Louis, MO Jan - Oct 1983 until end of original commitment. Served in training unit.

Worked for a family owned and operated detergent manufacturer. Served as receptionist, secretary and bookkeeper. Accounts Receivable and Accounts Payable. Collected payroll data and sent to payroll processor. Reconciled bank statements, typed correspondence, answered the phone, and greeted customers.

Studied Russian at the Defense Language Institute, FLC, Presidio of Monterey 1978 to 1979. Trained at Goodfellow AFB, TX until Dec 1979 as Voice Intercept Analyst. Served at USAICS - Augsburg from Jan 1980 to Jan 1981as a EW/SIGINT Analyst. Transferred to Detachment Wobeck/REDTRAIN for remainder of enlistment. Served as Training NCO and Unit Mail Clerk. (98C2LRUU1) Honorable Discharge.