Robin Whitman Email & Phone Number

Wilmington, Ma, Us

Wilmington, Ma, Us

Manages the implementation, optimization and support of the company’s voice, data, conferencing, desktop software and functions. Manages and prioritizes the project stream, working with internal customers to determine project definition and business requirements. Provides budget analysis, resource allocation and coordination of project activities that may be across functional areas within the organization. Ensures infrastructure operates at maximum efficiency to ensure IT service is uninterrupted, while continuously seeking to improve delivery of service. Assigns and monitors work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget. Monitors reliability and any internal issues that appear as a result of the project. Selects, develops, and evaluates personnel to ensure the efficient operation of these functions.

Wilmington, Ma, Us

Wilmington, Ma, Us

Framingham, Ma, Us

• Managed eight help desk analysts in Bedford, MA and Barrington, IL, providing first- and second-level technical support via telephone to external users (55 hotels with over 10,000 guest rooms). • Developed implementation and training documentation; hired and trained analysts for this new help desk.• Managed telecommunications tools, help desk tracking system and all personnel issues.

London, London, Gb

Remotely delivered first and second level IT support to over 5,000 employees for PCs, mainframes, Unix, Novell, Windows NT, 2000, XP and Active Directory.

Created and managed IT Help Desk providing phone and desk-side support to users in all offices. • Designed and co-wrote Access-based in-house Help Desk tracking system. • Provided training in remote offices. • Database Administrator for the firm's SQL-based Document Management System. • Backup Exchange Admin• PC setups, repairs, upgrades, moves, etc. • Facilitated user management/security procedures in NT, Exchange and SQL, as well as all applications used throughout the firm. Performed system administration and user creation for the Firm's SQL-based Document Management System. • Performed administrative functions on NT, SQL and Exchange servers. • Recommended and implemented IT application customization to meet the needs of the users• Worked closely with Training Manager to demonstrate issue trends which resulted in additional training classes for users. • Created a documented process for equipment moves and installs for all east coast offices.• Wrote and published IT Department newsletter which was distributed firm-wide. Created technical training materials for users.Expanded help desk from 1 analyst to over 10 within 5 years.

Boston, Ma, Us

Created legal documents utilizing Microsoft Office Suite products. Worked closely with Training Department to report user trends so that training could be geared in those directions.System backups as needed.

Consulting company providing introductory seminars and training on computer fundamentals to small business clients. Provided an outsourced Service Center including Help Desk services. Billings in excess of $200,000 annually; payroll of up to 10 employeesConsulting projects included:• Created direct mail fundraising campaigns for the Museum of Fine Arts, Boston Symphony Orchestra, Boston Ballet, Wang Center, several law firms, R&D companies and human resource consulting groups.• Conducted a feasibility study for a private religious school on a computerized billing system. Selected and installed a software package that met their immediate and future needs.• Consulted with the US Army at Fort Devens to train the entire MP force on word processing procedures and recommend changes to their equipment purchases and setups. • Created a probate document system for a start-up law firm. This enabled both attorneys and legal secretaries to create basic probate documents expeditiously. Recommended and installed PC hardware; networked system, including VPN tunnel to senior partner's home office. • Created and implemented small computer network for local franchise of a large commercial cleaning company. Trained 3 employees. Customized national forms for the local office for quotes, instructions, direct mail, etc.• Implemented PC network for facilities, accounting, general management and social departments in medium sized assisted living facility. Created VPN tunnel to corporate offices; maintained, updated, backed up and repaired all equipment on the campus. • Implemented PC network for facilities, accounting, general management and social departments in medium sized assisted living facility. Created VPN tunnel to corporate offices as well as maintained, updated, backed up and repaired all equipment on the campus. • Consulted with local software developer to create a help desk; expanded services from 1 analyst to 5, including 1 based in the UK.

Brookline, Ma, Us

Adult Education Faculty. Responsible for creating curriculum and teaching Introductory Computer course which was required for all business majors.

Management, Mis

Business Management