Robin Wickham Email & Phone Number

Horwich, Bolton, Gb

Horwich, Bolton, Gb

With this role I have been involved in decisions across the whole company and worked on projects such as new building designs, and financial management with the Company Accountants.Remaining in charge of the Clinical Trials Division I have further specialized staff roles, provided external training, and built a dedicated team of 15 people who work well together to achieve our company goals and objectives. New personnel hired into key positions are helping towards reducing the Division’s day-to-day reliance on my input, enabling me to work more strategically and to work with relevant agencies to ensure compliance with guidelines and regulations. I am also able to travel around the world to represent the brand and the values of the Company.My personal motivations towards improving staff satisfaction and my ability to motivate a workforce has made it possible for this team to work well beyond the sum of their parts and to represent Woodley excellently across the global.I have recently sourced, customized and implemented a new software package which allows us to unify our CRM, quotation, sales management, equipment tracking, and invoicing software into one. This system allows greater flexibility, provides increased accuracy and speed, and automatic reporting. It will also allow us to better integrate with the US distribution and any future sales team.To date contracts, revenues, and profit margins are all continuing to increase.

Horwich, Bolton, Gb

As the Clinical Trials Divisional Manager I was responsible for all aspects of management, including but not limited to: HR; contract negotiations; planning and forecasting; strategic direction; invoicing; KPI development; and . I lead an initial small team of staff, which I tripled over time. By reworking our marketing spends I was able to lower its cost, increase its effectiveness and reach more people in a more meaningful way. I used this extra money to bring in a Business Development manager and develop a system of Sales Management using existing infrastructure. I found further cost savings in improving efficiency and renegotiated supplier pricing, which coupled with our increasing revenue meant more profit. I used this profit to hire new staff to key posts, such as logistics, which in turn enabled me to refocus the Customer Service Representative roles into Account Manager positions. This further accelerated growth. Annual revenue quadrupled during this time.

Bolton, Lancashire, Gb

My company secretary role is in addition to my usual duties and covers a wide variety of functions. Typical work activities include: - Contributing to meeting discussions, and advising members of the legal, governance, accounting and tax implications of proposed policies; - Monitoring changes in legislation and the regulatory environment, and taking appropriate action; - Liaising with external regulators and advisers, such as lawyers and auditors

Bolton, Lancashire, Gb

As the IT Manager I was responsible for the implementation of technology through-out the company as a whole, overseeing installation, ensuring backup systems operate effectively, purchasing hardware and software, providing the ICT technology infrastructure , producing organizational policies regarding security, quality standards, and strategic planning.My typical work activities included: evaluating user needs and system functionality and ensuring that ICT facilities met those needs; planning, developing and implementing the ICT budget; researching and installing new systems; ensuring that software licensing laws are adhered to; providing users with appropriate support and advice; and managing crisis situations, which may involve complex technical hardware or software problems.

Bolton, Lancashire, Gb

My primary responsibility was to manage the routine operation of the Service Department. Although my initial task was to build and maintain a service team and integrate it with our existing Biomedical Technical Support service. I increased the number of revenue streams and raised overall revenue by boosting our profile. By training sales staff I was able to provide a profitable, steady income from service contracts. I was then in an ideal position to sell new capital equipment directly to customers that needed it.Maintaining spare parts stock and sourcing cheaper suppliers for generic spares helped reduce costs and improve reliability.

Bolton, Lancashire, Gb

Following a promotion I was given the additional responsibility of taking the lead on projects within the service department. I was also asked to supervise my fellow Service Engineer.It was my duty to manage the time and workload of myself and my colleague in order to meet deadlines, targets, and the expectations of customers.I was given the responsibility of attending all international training courses with a view to passing the knowledge on to our staff where applicable.I was also asked to take more interest in the IT infrastructure, and alongside an external IT company, ensure the day to day running was maintained to a decent standard.

Bolton, Lancashire, Gb

Based in Manchester, UK I was part of a small team supporting Woodley's core business by supplying customers with maintenance and repair for their equipment. This role provided me with a range of training around the world from all our major business partners in order to enable myself to maintain all the equipment which came through Woodley; which would typically include centrifuges, haematology, chemistry, and point of care analysers.

Based in Pennsylvania I was part of the Service Team responsible for the production, maintenance and repair of high value capital equipment/machinery; including but not limited to, innovative medical centrifuges, specialist haematology analysers, and a variety of Point of Care Analysers.

To work as part of a team in the day to day running of the office and warehouse.To work closely with the existing customers to facilitate them with the supply of their equipment needs. To handle their enquires, provide information and support, increase sales, generate new accounts, and to increase the customer base through promotion of the company and its main products.Liaise with warehouse staff; coordinate the requirements of the Account Managers; provide support to the General Manager.