Robin Wiebenga, Mba Email & Phone Number

Sioux Falls, South Dakota Area

I inspired organizational culture shifts and led record-setting company growth, reporting directly to company President / Owner. Pioneered strategies, vision, and best practices for the enterprise – which streamlined efficiency, improved the bottom line, and raised employee engagement. Created and exceeded measurable targets, delivering year-over-year (YOY) revenue increases.

Sioux Falls, South Dakota Area

Established and launched new customer service location from startup to a staff of 120+ supporting a company with $1.2M in annual revenue. Instrumental in development of new brands which grew the business to $70M annual sales. Spearheaded division transformation from a cost center to a profit center through elevation of customer retention levels and incorporation of suggestive sales. Set trajectory for long term success by aligning customer service operations with the overall business goals.Managed company delivering customer service, sales, and retention for online products. Oversaw inbound and outbound teams who processed 100K calls per month, representing 200+ products. Developed forecasts, managed budgets and P&L. ~ Completely built new division from concept to market launch in <70 days. Secured location and equipment, awarded a state grant, hired staff, developed standard operating procedures / recognition and benefit programs, and created capacity plans.~ Exploded year-over-year growth of customer retention up 300% over 18 months. ~ Created measurable targets and led teams to consistently exceed key performance indicator (KPI) goals. Conceived and rolled out an incentive program with KPI’s, resulting in a nearly 400% increase in revenue.~ Elevated level of talent and staff performance by incorporating Strengths Finder concepts for staff and leadership development. Facilitate company-wide training to staff and executives at locations in Sioux Falls and Boston.

Led customer care, marketing, training, fraud, & client services for two locations. Managed annual budget and team of 100+.~ Identified opportunity and developed strategy to retain accounts rather than provide service only. Propelled account retention up 27% in 6 months.~ Critical leader in planning and launching a new location (Brookings), resulting in expansion of company with 120 new staff. ~ Expanded marketing team effectiveness by raising the performance bar and communicating new expectations. Increased marketing efforts mailing more than to 2 million solicitations per month.

Sioux Falls, South Dakota Area

I held a number of increasingly challenging positions in various departments within Citibank Credit Cards Division. Departments include: Collections, Customer Service, Retention, Training and Development.

Mba, Business

Ba Of Organizational Behavior And Business Management