Robin Wilkinson Email & Phone Number

- Led an analytics team to help drive sales, development and delivery of solutions across multiple customers and industries.- Ensured that customer satisfaction is achieved through courteous and effective communication, problem solving, and efficient processes.- Owned and led selected, simultaneous customer engagements and manage customer expectations..

Lexington, MA

• Provide strategic guidance with respect to IBM Cognos Business Intelligence implementations within organizations of all industries, shapes and sizes
• Build successful and strategic client partnerships which lead to increased revenue
• Manage resources, timelines, and milestones across a vertical set of industries
• Provide a high degree of expertise throughout an IBM Cognos BI project lifecycle including Solution Architect, Resource Manager, Project Manager, Report Developer, Metadata Modeler and OLAP Developer
• Collaborate with Data Architects to design or enhance data warehouse models for the purpose of high performance business analytics
• Provide detailed documentation and knowledge-transfer services to clients

• Perform consulting and project management roles on implementations of advanced reporting and data warehousing solutions
• Work with clients to define scope of project deliverables for each engagement; manage user expectations; design technical solutions, and identify/train internal personnel to develop, test, deploy, and support IBM.
• Compile and analyze detailed user requirements with teams of primary business users, and technically trained personnel within IT department.
• Perform installation and configuration of Cognos 8.x/10.x software on customer hardware
• Perform startup services for new customers including prototypes and pilot project programs
• Advise customers on best practices for BI deployments

• Responsible for detailed analysis, programming specifications, development, unit test plans and system documentation for a Sales and Marketing data warehouse using Microsoft SQL Server, Cognos Impromptu Reports.
• Acquired a full understanding of the Sales and Marketing security model; provided a key security enhancement to the Cognos reporting environment that replaced manual steps with an automated procedure saving hours of.
• Designed and developed a Dealer Incentive Cognos reporting solution by utilizing the Sales and Marketing database; compiled stored procedures, tables and views which were then used to produce Cognos Web Reports.
• Project Lead on an iAvenue CRM Upgrade; coordinated multiple teams to successfully meet the implementation deadline.
• Trained end users on iAvenue within two months of learning the CRM product; designed and developed new functionality in iAvenue which was then reported through Cognos to field sales.
• Provided daily support to various Sales and Marketing applications; able to resolve problems based on their priority without adversely affecting other projects or areas of business.

• Developed and supported a sales and marketing datawarehouse reporting solution with SQL Server 2000, Impromptu 7.1, Impromptu Web Reports 7.0 and Powerplay 6.6
• Project Lead on Impromptu Upgrade and Enhancements; designed, planned, implemented and trained team members using Cognos Series 7.1 with Architect and Access Manager
• Provided support for all on-line production reporting systems including Impromptu Sales Reporting, Impromptu Web Reporting and Powerplay Cube Build and Distribution System
• Possessed a full understanding of the Global Datawarehouse load, summarization, external feeds and data modification
• Designed and delivered high quality programs/enhancements that encompass user requests and meet overall business requirements
• Provided primary on-call (7/24 hours) support on a rotating basis, to meet all defined deliverables as defined by the client service level agreement

Ba, Economics

Certificate, Client/Server Developer