Emea Process Manager - Service Delivery (Contractor)
Mandated by Beijaflore as a process manager in L'Oréal. My tasks include :- Optimizing and leading the Major Incident & crisis management process (for the IT EMEA zone), with very strict deadlines on an international scale.- Following up on the generic incident process & problem management (EMEA IT Infrastructures)- activity reporting and data analysis using PowerBi (EMEA IT Infrastructures - 10+ operational teams)- most important Power BI report made on the live availability of all of EMEA component items for all locations- Managing operations with EMEA IT infrastructure supplier Castelis