Joined the school as an apprentice so that I may continue to improve my knowledge of larger networks. Key Duties: • Stock Management • Software installation and management • Hardware installation and configuration • Manage users on Win2k3 and 2k8 servers through active directory • Troubleshooting across the school site

Joined the O2 store as a Christmas temp with the hope of becoming a “Guru” (O2 Technical assistance) however after 3 months (December 2010) was seconded to a full time role as ‘number 3' with the responsibilities of running the store should the manager be out of the business. Key Duties: • Building a strong relationship with O2's new and existing customers. • Defusing situations when something has not worked out as planned and finding a solution to that problem. • Offering technical assistance for mobile phones and O2's mobile broadband service. Key Achievements: • Top Sales Professional in Q4 2010• Conducted area meeting on behalf of Area Manager • Gained reputation as a

I replaced the existing technician when he retired, I was not left any information about the system (All Saints' Primary) or its ins and outs however managed to regain control within a few short weeks. When I started I was the youngest ever technician to work for the council. Key Duties: • Manage Win2k3 server and domain • Manage around 300 user accounts • Manage and Update Sims.net (Capita) data base • Design and create a website (CMS) for All Saints' Primary • Maintain multiple websites • General system maintenance • Responsible for consumable orders Key Achievements: • Gained a role with a large amount of responsibility at a very young age. • Securely gained access to an abandoned system without exposing sensitive data. • Operated as a sole technician in a school with 9 staff and over 200 children.