Robin Justine Yaoto

Robin Justine Yaoto Email and Phone Number

Operations Lead @ Cognizant
teaneck, new jersey, united states
Robin Justine Yaoto's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Robin Justine Yaoto

- People manager with extensive experience in launching pioneer workflows and handling large/multiple teams- People Engagement Advocate for 8+ years organising corporate townhalls and engagement activities.- Expert in data management and reporting thru MS and Google Tools- Experienced in handling different LOBs (Healthcare, Telco, Insurance, Content Moderation, Quality Assurance and Social Media).- Accenture A-List Annual Awardee 2019 for Best Team Lead

Robin Justine Yaoto's Current Company Details
Cognizant

Cognizant

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Operations Lead
teaneck, new jersey, united states
Website:
cognizant.com
Employees:
278214
Robin Justine Yaoto Work Experience Details
  • Cognizant
    Operations Lead
    Cognizant Mar 2022 - Present
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  • Willis Towers Watson
    Team Manager
    Willis Towers Watson Nov 2021 - Mar 2022
    Philippines
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  • Accenture
    Senior Team Lead - Social Media Teams
    Accenture Feb 2021 - Nov 2021
    - launched and managed 3 social media teams (Social Escalations, Social Support and Social Listening)- B2B Operations and value-added driven research for process improvements
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  • Accenture
    People Engagement Project Lead
    Accenture Jan 2018 - Nov 2021
    Philippines
    People Project Advocate Overall Manager - handling 10+ Team Managers and 30+ FTEs under them prioritizing on overall engagement activities and work-life balance
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  • Accenture
    Senior Quality Assurance Lead
    Accenture Jan 2016 - Jan 2021
    Philippines
    Senior Quality Lead- Manages multiple teams of QAs for the entire Tier 1 QA Programs- Organizes calibration and sync with operations team globally.- Publish trends and quality opportunities to stakeholders (both client and operations)- Provides RCA and improvement plans based on trends and forecast.- Maintains a comprehensive SLA/KPI dashboard for stakeholders.- Directly reporting to client in USSpecial Project - Team Lead- Manages a group of hybrid FTEs that audit all the workflows globally to assess compliance rate of each and identify opportunities.PPA - Core Lead-Active Lead of Accenture's People Engagement Team that plans and execute townhalls and other project activities.
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  • Accenture
    Team Lead - Tier 1 And 2
    Accenture Aug 2014 - Dec 2015
    Philippines
    Escalations and Nesting Lead
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  • Home Development Mutual Fund (Pag-Ibig Fund)
    Training And Development Specialist
    Home Development Mutual Fund (Pag-Ibig Fund) Mar 2013 - Aug 2013
    Philippines
    View

Robin Justine Yaoto Skills

Order Management Operational Excellence Project Management Corporate Events Business Analysis Problem Solving Special Events Coordination Daily Reports Tier Ii Reporting Team Management Human Resources Customer Service Queue Management Training And Development Hosting Events Insurance Processing English Teaching Engaging People

Robin Justine Yaoto Education Details

Frequently Asked Questions about Robin Justine Yaoto

What company does Robin Justine Yaoto work for?

Robin Justine Yaoto works for Cognizant

What is Robin Justine Yaoto's role at the current company?

Robin Justine Yaoto's current role is Operations Lead.

What schools did Robin Justine Yaoto attend?

Robin Justine Yaoto attended Polytechnic University Of The Philippines, Polytechnic University Of The Philippines.

What skills is Robin Justine Yaoto known for?

Robin Justine Yaoto has skills like Order Management, Operational Excellence, Project Management, Corporate Events, Business Analysis, Problem Solving, Special Events Coordination, Daily Reports, Tier Ii Reporting, Team Management, Human Resources, Customer Service.

Who are Robin Justine Yaoto's colleagues?

Robin Justine Yaoto's colleagues are Srimanta Saha, Pramitayan Chinya, Shubham Gupta, Priyanka Darade, Rachel Valencia Ong, Rohini N, Rakesh Cts.

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