Robin C. Email & Phone Number

San Bruno, Ca, Us

Brooklyn, Ny, Us

Wahool (B2B SaaS): Fashion E-Commerce Dropship Platform for Shopify, TikTok Shop, CommentSold• Pioneered launch of new B2B boutique vertical, grew GMV by 54% MoM, elevated Seller Experience, represented Voice of Seller• Planned B2B Product Vision and Product Strategy, prioritized features for roadmap, analyzed user insights, created pilot programs• Provided crucial C-level insights to guide corporate vision and growth, optimal resource allocation, cross-functional alignment• Identified opportunities to gain market share and make data-driven decisions by proactively analyzing trends and competitors• Elevated Seller Experience & Retention by strategically optimizing Product, BizOps, Sales, CRM, Merchandising, Pricing, Logistics• Optimized inefficiencies and established new infrastructures for: signup and integration; catalog search and discovery; inventory import, management, checkout; in-app messaging and automated notifications; customer service and loyalty rewards• Created TikTok Shop programs: wholesale 3PL, integration API optimization, platform shipping labels, seller appeals, partnerships• Grew CommentSold partnership GMV by 375% MoM by proactively anticipating needs, proposing opportunities, resolving issues• Created CommentSold programs: technical troubleshooting, merchandise planning, customer service, order return management

San Francisco, Ca, Us

Trendsi (B2B SaaS): Fashion E-Commerce Dropship Platform for Shopify, TikTok Shop, CommentSold• Achieved Trendsi Star Award by C-Suite vote as a consistent top GMV producer and #1 in MoM portfolio value growth• Grew portfolio value from $38K in June 2023 to $68K in August 2023 and $165K in November 2023• Grew Key Account GMV by 450%+ by curating viral brand growth strategies and creating wholesale 3PL program for TikTok Shop

Newport Beach, Ca, Us

GemFind & JewelCloud (B2B SaaS): Fine Jewelry E-Commerce Dropship Platform for Shopify• Optimized Product, Sales, Pricing, Marketing operations; acquired global B2B jewelry vendors; managed integration API data

Mountain View, Wy, Us

Stealth Startup (B2B SaaS): New Enterprise Resource Planning Platform• Prioritized opportunities, validated product ideas, optimized product-market fit by analyzing qualitative and quantitative insights• Owned strategic product vision, product roadmap, product messaging, positioning, GTM strategyEvaluated success of MVP through usage data and business impact to inform new iterations

Nom Menu (B2B SaaS): Digital Sales Platform for Luxury Hotels, Resorts, Restaurants• Rebranded Nom Menu to capture new global luxury hotel vertical – conducted market research, analyzed Covid’s impact on travel• Created B2B partnership sales proposal for Waldorf Astoria by crafting customer personas, target KPIs, value propositions• Guided Product, UX-UI, Engineering teams by critiquing MVP, analyzing competitors, prioritizing features for product-market fit

Fomo Promo (B2B SaaS): Fashion Influencer Affiliate Microstore Platform for Instagram• Managed social media CRM (Salesforce, Sprout Social, Gorgias); prioritized features by translating user data into product insights

Los Angeles, California, Us

Harry Kotlar (D2C E-Commerce & B2B Wholesale): Luxury Diamond Fine Jewelry Brand• Increased high-end E-Commerce sales by 35% and sold fine jewelry (average price of $100K+) through digital sales channels• Grew 5 enterprise accounts by researching markets, analyzing sales, optimizing merchandise, managing joint marketing efforts• Negotiated $30K+ ad contracts (digital, social media, print); managed partnerships with agencies, influencers, magazines

Mountain View, Wy, Us

Consultant: Brand Designer & Go-to-Market StrategistStealth Startup (D2C E-Commerce): New Luxury Fine Jewelry Brand in Singapore• Created market feasibility report, brand identity, GTM strategy for D2C luxury jewelry brand to enter Singapore during Covid-19

Paris, Fr

Louis Vuitton X, Rodeo Drive, Beverly Hills: luxury retail sales• Used 8 languages to educate global clients and cross-sell $ 55K+ across all product categories ($ 15K in fragrances)• Converted negative situations into upsells, trained coworkers – handled payments, returns, special orders, VIP sales appointments

Us

Sue Wong (D2C E-Commerce & B2B Wholesale): Luxury Fashion Designer & Brand• Directed 2 Hollywood red-carpet events with 150+ / 400+ guests – led and coached multicultural teams of 10-15 staff members• Planned fashion-show schedules, managed press events, casted and coached models, styled outfits, controlled backstage workflows

Burma Star Jewelry (D2C E-Commerce, D2C Retail, B2B Wholesale): Heritage Luxury Fine Jewelry Brand• Elevated loyalty and repeat sales by building relationships of trust with global VIP clients (officials, diplomats, C-Suite execs, etc)• Managed local and international trade shows, marketing events, referral partnership programs, co-op brand marketing initiatives• Optimized merchandise planning and pricing strategies by analyzing sales data and implementing behavioral segmentation• Guided Design and Manufacturing teams, negotiated with global vendors, oversaw production and QC in China and Hong Kong

Magazines worked for:• Boys by Girls (United Kingdom)• Metrovelvet (New York)• Critical Consumption (South Africa)• Spoiled Minds (California)

Graduate Gemologist & Accredited Jewelry Professional

Bachelor Of Science, Biology, University Honors

Associate Of Arts, Apparel Industry Management (Global Supply Chain & Manufacturing)