➤ In my current role, I have quickly boosted performance as executive advisor to CEO providing immediate solutions to make operational improvements and establish high-ROI procedures. I reinvigorated the application processing division through team building, empowerment training, changing the trajectory of office culture, alleviating a hostile environment, and creating high-performance results.Key Accomplishment (s) Include:◍ Leveraging diverse network and regulatory knowledge, secured 2 new business contracts with credentialing entities totaling ~$100K, becoming leading service provider and thus increasing company’s brand presence in allied health industry.◍ Overhauled failing customer service scores while increasing client satisfaction by surveying clients to unearth causes of dissatisfaction, conducting comprehensive customer service training sessions with staff, and implementing realistic, mutually beneficial solutions for all parties. ◍ Maintain brand awareness and new business procurement by partnering with business development and project management teams and leveraging networks to secure new business opportunities, nurture stakeholder relationships, and meet bottom-line growth benchmarks.

➤ I was handpicked by CLEAR president oversee training curriculum development, course content creation, and instruction to global regulatory leaders annually through one-on-one in-person presentations and virtual webinar platforms. I was charged with executing continuous cutting-edge improvements to curriculum according to organizational guidelines and international training standards.Key Accomplishment (s) Include:◍ Play instrumental role in new member and faculty recruitment by encouraging board member referrals, making recommendations to propose additions to membership benefit packages, and employing social media and content marketing techniques to remain relevant.◍ Onboard and train new faculty members in bylaws, expectations, and training methodologies to ensure accelerated team acclimation and board member success.

➤ I was brought onboard to lead 9-member team processing ~20K annual applications from national and international healthcare practitioners while governing day-to-day operational and administrative control over 70 board members across 14 mayor-appointed, quasi-judicial regulatory boards, across all units and functions, including operations, sales, marketing, customer service, and business development. Key Accomplishment (s) Include:◍ Established successful, first-ever onboarding orientation and “Board Book” training guide for current and new board members to safeguard against role confusion, guideline misinterpretation, and policy violations. ◍ Facilitated and guided formulation of board law changes to policies, rules, and regulations by conducting in-depth trend and comparison research to justify changes and determine their viability.◍ Generated website copy for organization to communicate services, benefits, policies, standards, applicant requirement changes, and general business-related announcements.◍ Spearheaded development of outreach services for consumers and external stakeholders, devising strategic and tactical action plans focused on brand awareness and organizational growth.

➤ In this role, I served as a trusted leader and advisor to 5-member board and stayed current on higher education regulation policies, while managing the day-to-day office operations and monthly meeting agendas. Also, I masterminded and led evolution of regulatory body, establishing growth posture and generating reputation as leading commission known for making transformational changes in higher education regulation in DC area. Key Accomplishment (s) Include:◍ Oversaw $700K annual budget to support financial and operational infrastructure of 104 higher education institutions in DC, ensuring financial stability as well as quality assurance and compliance and protecting higher education consumers according to commission’s mission.◍ Monitored and enforced board decisions on regulations shaping new, strategic culture; setting clear directives; and encouraging autonomy, feedback, and goal setting according to annual benchmarks.◍ Streamlined handling process for application processing, eligibility requirements, investigations, and vendor selections, ushering in new era of improved operational efficiency, value, and service.◍ Represented commission at high-profile events, establishing and nurturing relationships with city officials, partners, and community leaders.

➤ As a national office liaison for 56 chapters, I developed and implemented strategic eligibility and compliance evaluation policies for ~70K credentialed members. In addition, I partnered with test administrators and examination and policy committees to build credentialing and certification programs. Key Accomplishment (s) Include:◍ Leveraging in-depth knowledge and understanding of policy landscape, led examination development teams, professional standards committees, item writers, and evaluators to enhance and build credential and certification program.