Oversee the after-sales operations team, including customer support, technical support, and customer success. Create and maintain effective support processes to quickly resolve customer issues, boost satisfaction, and improve product loyalty while meeting retention targets.Facilitate collaboration across departments, working with sales and product development to address customer concerns and enhance products and services. Analyze customer feedback to identify marketing opportunities, and suggest improvements and optimization plans.

Work as the lead role for GTS project contract fulfillment, guide customer through onboarding process, manage customer relations, collect feedback, optimize products and services based on client needs, resolve customer issues, reduce customer churn rate, increase repurchases and focus on customer value and team commitment.

Assist in transferring service delivery responsibility from customers to the delivery organization during contract initiation. Apply standard methodologies to develop, coordinate, and cost out successful transition solutions throughout all phases, including closure tasks.Create and supervise program plans and their execution, identifying and mitigating risks. Establish project structures, teams, evaluation methods, and frameworks to steer work through diverse implementation stages.Facilitate the development of future-state processes required for steady state operations including Service Management Processes as well as Security Processes.Responsible for “on time, on cost” transitions, ensure that all transitions follow the framework and methodology, focus on client satisfaction and the overall client relationship.

Managing a team to provide technical support for international client and meet with client management regularly on status reporting.

Lead the Asset Management (AsM) team for General Motors Account in Asia Pacific, acting as liaison between cross functional teams from IT, Procurement, Audit and Service Delivery/Operations Team within the region assigned, work with peer in Australia, the Global tower and the site managers, ensure the asset inventory database’s accuracy and control the SLA.

Maintain and troubleshoot the school’s IT systems, including servers, routers, and switches, and monitor the network. Identify the school’s IT needs and help implement, communicate, and evaluate IT programs. Manage records related to IT requests, quotes, and the acquisition or disposal of equipment.

Set project goals, perform system analysis and design, timely completion of the software coding and development in regards to the project schedule.

Perform software design, coding and debug.