Leading the architectural analysis required to enable Beagle Street’s transformation to a brand new IT Architecture. Beagle Street is now owned by One Family, one of the UK’s largest Mutual Insurers. Project: IT TransformationResponsibilities included analysis and recommendation for how to migrate to One Family’s new policy and claims admin system, called SSG, supplied by iPipeline.• Defined Beagle Street’s ‘secret sauce’ components that must be supported by the new platform, in conjunction with system functionality that can be implemented within commoditised system components.

Re-joined Big Bus Tours to spearhead the formulation and design of the IT strategic roadmap, driving the recovery of the business in the aftermath of Covid.

Consultant Lead Architect for First Central, working on a project to introduce a new Telematics (a.k.a. ‘Black Box’) insurance product to run alongside the existing motor policy offering.Project: TelematicsResponsibilities included integration of data from a 3rd party telematics provider into the legacy Policy Management and Claims management systems within First Central. • Introduced a microservices-based approach using modern design patterns to remove the reliance on legacy applications and designs where appropriate,• All new services were designed for, and hosted upon, the Azure Cloud platform.

Lead Architect for Big Bus Tours, the largest operator of open-top sightseeing bus tours globally. Shortly after joining, the Covid-19 shutdown occurred, the business decided to proceed at pace to hugely accelerate the definition and implementation of a brand-new IT architecture, to be in place for when tourism in each city restarted. Project: IT TransformationThis project defined and implemented an entirely new IT stack across the business, and involved the removal of many on-premise applications, bespoke APIs and other systems in favour of a cloud-based SaaS model from a single ticketing provider plus other third-party services, generating savings and additional revenues of £20m+ p.a.• Defined the architectural roadmap to the new services, while maintaining backwards compatibility with global resellers already integrated into the legacy platform. • Provided strategic oversight of the new architectural model and associated microservices and APIs, in order to ensure future changes could be implemented at pace and with minimum risk of business interruption.• Communicated the new strategy and vision at all levels within the business from the C-suite to the 3rd party developers involved with implementing the platform.

Worked as the Lead Applications Architect for Insure The Box, the UK’s leading telematics insurance provider. The role centred on the company’s digital transformation project to migrate from the legacy IT estate to a COTS product hosted within Amazon Web Services. Project: Core Business Platform MigrationThe purpose of the project was to migrate the entire policy and claims admin functionality from the legacy implementation, which had been largely developed in-house, to the Guidewire InsuranceSuite product.> Took the lead to define a reference architecture and implementation patterns for additional SOA services designed to support the core Guidewire products.> Was Lead Architect for all services outside the Guidewire product, with responsibility to design the architecture of the solution throughout the stack from the enterprise level downwards.> Provided technical designs and guidance to the development teams working on individual applications within the overall solution.Project: Pricing APIThe purpose of the project was to migrate the Pricing API, which provides the price for a particular set of insurance risk factors, from a solution based upon IBM DataStage to an AWS-based SaaS implementation.> Designed the solution to be implemented in AWS, with particular emphasis upon providing an easy, standardised mechanism of adding big-data enrichments via ReSTful web services.> Acted as the interface between the third-party software house tasked with implementing the solution, and ITB’s business and technology stakeholders.Project: Website StabilisationThis project was to provide technical guidance and design input around the need to stabilise ITB’s website, customer portal and eCommerce sites.> Analysed the existing behavioural characteristics of the sites, with particular reference to performance under load and subsequent failure modes.> Designed solutions to cure and/or mitigate specific issues across the various platforms.

Worked as a Solutions Designer on multiple projects for Aviva; the UK’s largest general insurer and a leading life and pension provider. Project: Next Best ActionThe purpose of the project was to enhance the MyAviva service (through which customers self-manage their policies), in order to present the user with a number of offers which are designed to cross-sell other Aviva products and services.> Designed the solution to integrate internal systems into the Oracle Real-Time Decisions engine, in order to present the customer with the products that internal modelling has shown to have the highest propensity for the customer to buy.Project: Virtual Customer UnderwritingThe purpose of the project was to monitor in real-time the way in which a prospective customer navigated the online quote journey, in order to identify those elements of usage which would indicate an elevated claims or fraud risk.> Analysed the monitoring capability within the existing web journey, and designed the additional real-time instrumentation that would be required in order to meet the project goals.> Designed the system to integrate with the fraud detection elements of the online journey, and to produce a score of the user’s behaviour that was subsequently fed into the pricing algorithm. > Liaised with multiple platform development and architecture teams in order to gain agreement for the proposed design, and to act as internal consultant across the development teams.Project: Big Data EnrichmentsThe purpose of the project was to provide a frictionless quote journey for customers in order to remove questions that were asked as part of the user experience where this information could be back-filled from other providers. > Analysed the capabilities of a variety of big data sources, both in-house and third party.> Designed a system of providing real-time big data feeds to augment customer data in order to support the NFR’s required to serve the main price comparison websites.

Worked as a Senior Solutions Architect on multiple projects for RS Components; a global industrial components distributor. Specific projects are shown below:Project: Website ReplacementThe purpose of the project was to entirely replace the web platform developed in-house with a web front-end based upon the Hybris Commerce Suite. The platform transacts £750m p.a., and the aim of the project is to replace the current implementation in its entirety.> Defined “middle office” components within the Service Oriented Architecture, including Pricing, Order Placement, Notifications and Reference Data. These were RESTful services that formed part of the interface between the website and the SAP back office systems.> Provided architectural oversight across the application estate to ensure compatibility between components, in order to provide services that scale to meet future business objectives.> Acted as an interface between the System Integrator, the business requirement owners, and the development teams that were based both on and off-shore.Project: Large CustomersThe purpose of the project was to provide automatic responses to for Advanced Shipping Notification (ASN) and Purchase Order Response (POR) for eCommerce orders.> Defined the workflow engine responsible for receiving iDOCS from SAP, then cross-referencing the data with the incoming order, and finally mapping the data to the relevant format required for individual customers.Project: Japan AddressesThe purpose of the project was to enhance the eCommerce systems to allow them to correctly handle address formats to ensure that they are displayed correctly at the presentation layer across all RS’s global websites.> Worked with senior developers and architects to reverse engineer the systems to determine the as-is state, and then perform a gap analysis against the requirements.

Client: Williams LeaProject: Enterprise Architecture EvaluationWilliams Lea offers business processing outsourcing to large companies, with services that include mail processing, bulk mailing and page layout. The project was to perform an evaluation of Williams Lea’s proposed conceptual architecture, which described how the enterprise would move from overnight batch processing of jobs to a real-time online model.> The results were presented to members of the board of directors, and included a description of the findings, recommendations for changes to the strategy, and recommendations for areas of further study.

Project: International Technology Refresh, 7 monthsTo adapt and roll-out Aviva’s online “Quote Me Happy” service to a number of Aviva’s international businesses. The project utilised the agile software development methodology, and key deliverables were as follows:> Defined the technical design to adapt ‘Quote Me Happy’ as a new retail claims management system in the target territories, with full multi-currency support and MI reporting.> Defined integration points and interfaces into 3rd party vendors, with particular attention to paid to multi-currency enablement and requirements imposed by the in-country regulatory frameworks.Project: Oracle Financials Migration and Upgrade, 7 monthsTo design the changes required to support the migration of the Oracle Financial applications operated by Aviva Ireland to the deployment of Oracle used by Aviva UK. In addition, the migration encompassed an upgrade to Oracle EBusiness Suite Release 12 from Release 11.> Reverse-engineered and documented the Aviva Ireland as-is status, including data feeds, Chart of Accounts, ledgers and customised MI reports.> Defined and documented the changes in the business processes required to support the migration of Aviva Ireland into the UK deployment of Oracle EBusiness Suite.

Worked as a Solutions Designer on a project to migrate Vodafone’s legacy systems to a new architecture. The key aim of this was to implement a solution based solely on systems from Oracle to ensure standardisation and cost-efficiencies across the wider Vodafone group of companies.Project: Online Knowledge Base, 3 monthsTo define the new Knowledge Base system used to support customer help articles on Vodafone.co.uk, and to specify how it fits into the wider architectural landscape, specifically with regards to Single Sign-On requirements and integration into the retail storefront.

Worked as a Technical Architect with responsibilities for designing and coding solutions that were deployed centrally, but which were localised for each of the T-Mobile operating companies based throughout Europe.Project: Integrated Music Service (IM), 2 yearsIM was designed to ingest XML based content catalogues from external content providers, and subsequently generate a series of RESTful Web Services that defined feeds such as Top 40 charts, artist lists, album lists and so on, cross-referenced against the capabilities of each type of handset.Project: Managed Downloads Service (MDS), 2 yearsThe MDS was a system procured from a Content Provider, which managed a catalogue of downloadable content such as ringtones and wallpapers, for example. The MDS also supported a mobile storefront to allow customers to browse and search for content that they could subsequently purchase.Project: MI Reporting Project, 6 monthsThe reporting project is designed to ingest web server logs and financial settlement logs from many different systems within T-Mobile, and present a series of reports that show the actions and click-paths taken by customers on the mobile web-portal.

The Cloud is the UK’s largest Wireless ISP, subsequently acquired by Sky. Key responsibilities included the design and implementation of The Cloud’s internal systems, which provided user authentication and customer self-care functionality.> Designed and developed JBoss-based service management system that was white-labelled by O2.> Specified and implemented Java based object model of the network to enable rapid applicationdevelopment.> Specified coding methodologies and procedures used within the development team.

Responsibilities included the re-design and implementation of PSINet’s core network management systems. In addition, had responsibility for managing all customer-facing websites throughout the company.> Designed and coded new customer self-care portal using J2EE, Apache Tomcat with Jetspeed portal server, JSP, Perl, MySQL, XML, and UML.

Worked as a Solutions Designer within the OSS programme with responsibility for the definition of the Performance Management System (PMS) for the IT and telecom networks. Additionally managed a project to procure and customise an Asset Management System (AMS) to manage equipment within the radio network.> Successfully defined functionality of PMS by negotiating between 3rd Party vendor and end-users.> Specified requirements of a system for use by Field Engineers to track network inventory byscanning barcodes.

Designed and developed a service to allow subscribers to send Text messages to mobile phones by using email. System was developed under Linux and Solaris v8 and utilised the Apache Web Server. Applications were written using Java v2, HTML, PHP v4, UNIX shell scripts, and accessed a MySQL database using JDBC. Extreme Programming techniques, and UML object models were used throughout.

Albera provided consultancy services to network operators and equipment vendors. Projects included system design, software engineering, business development and due diligence. Clients ranged from start-ups to blue-chip companies. Projects were implemented in C, C++, Java, under Linux and Windows 2000.

Responsible for development of Ionica's Network Management System, designed to provide realtime management of a Fixed Radio Access Network. Software was written under HP-UX 10 in C, C++, Java, Unix shell scripts and Perl.

Experience as a Software Engineer within Unix based C/C++ development environments.

Experience as a Software Engineer within Unix based C/C++ development environments.