As a Sales Operations Manager, I reach out to Sesame Software clients around the globe, acting as the key liaison between the customers and Sesame Software colleagues on the sales and tech support teams. I also work closely with Sesame Software’s executives on Relational Junction licensing renewals and product/service upgrades, performing account reviews to ensure high customer satisfaction and retention. I am currently coordinating a project to develop case studies based on the positive experiences companies have had working with Sesame Software and its Relational Junction product line.Relational Junction provides fully automated reporting data warehouses of both on-premise and Cloud corporate data, backup and restore capability to eliminate data loss and ensure regulatory compliance for your data, and data integration with hub-centric data warehouses and ETL for any end point. Sesame Software provides solutions for over 100 different SaaS and on-premise applications including Salesforce, MS Dynamics, NetSuite, Marketo, Pardot, as well as any relational database.Protect and integrate your valuable corporate data with Sesame Software’s Relational Junction suite of Enterprise Application Integration products. Sesame Software provides solutions for over 125 different SaaS applications including Salesforce and NetSuite. For corporations worldwide, this suite delivers scalable database ETL, information warehouse, on-premise and cloud integration, as well as complete backup and recovery capabilities to reduce business risk, eliminate data loss and ensure regulatory compliance for your data.

I provided quality assurance testing on client-server and stand-alone software used to compile member directories and other information for Native American tribes across the United States and Canada. During my tenure at Tribal Data Resources, I created test cases to measure software functionality and collaborated with developers to confirm and fix bugs and identify the root causes of any performance lags with the software.

While at Shasta QA, I worked closely with in-house developers to design strategies and then carry out tests on a range of enterprise and consumer-facing software and websites, including testing and developing specifications for new mobile apps and websites. My requirements included writing detailed defect reports, while also analyzing results to identify root causes of problems and provide solutions.

I provided QA Testing on functionality, compatibility, reliability, security and usability for the Apple Online Store website during the launch of several Apple products, including the iPad 2 and expansion of the iPhone to the Verizon network and international stores like Poland, Hungary, Czech Republic and United Arab Emirates. I also participated in the creation of new procedures in Apple’s QA testing processes—and was able to use my ability to speak Polish to help with the launch of Apple Online Store in Poland.

I worked in one of Apple's key retail locations, in Palo Alto, CA, providing consumer education as well as on-site technical support for a host of products, including the Mac, iPhone, iPod, and iPad. Within in a year of starting, I rose from an entry-level sales Specialist to Genius, Apple Certified Mac Technician. This jump required weeks of training as well as company certification. In my transition to becoming a Genius I worked as a Family Room Specialist. This role was a transitional role between sales and technical support. I trained and worked with some of the finest people that I still keep in touch with even to this day.

I assisted in the preparation for concerts, hockey and other sporting events, and corporate functions at one of the largest indoor arenas in Silicon Valley, handling a range of responsibilities ranging from guest services and technical support to ticket sales. I provided valuable concert production and promotion assistance, including basic accounting, booking and reservations, to a host of departments at the arena.

• Manage office operations; including purchasing material, price negotiations, shipping & receiving functions, e-mail, internet and phone support.• Interact with sub-contractors during part manufacturing.• Research and quote prices on exotic materials used in manufacturing.• Maintain customer relations with expedient delivery.• Conduct inventory control on a monthly basis.• Control and manage shipping department and travel arrangements.• Use computerized invoicing and document control system.• Organize and maintain filing system for blueprints and other documentation.