Robert Brady Email & Phone Number

Santa Clarita, CA, US

Redmond, Washington, United States

Creates and maintains all aspects of Business Intelligence reports with the purpose of analyzing business metrics for a world-renowned, multi-national medical device organization.Creates optimized SQL queries, datamarts, dataflows, datasets, and reports for various audiences ranging from 1 to over 350 viewers. Actively maintains 26 dataflows, 79 datasets.

Greater Los Angeles Area

Created a multitude of specialized and generalized reports within SalesForce/ServiceMax aimed at monitoring various business metrics and information, increasing reporting accuracy and ease of use within the system for Field Service Technicians.Served on the Power BI Innovations Team from January 2020, implementing username-based Row Level Security to.

Iwakuni, Japan

Instructed U.S. Marines and Navy Sailors in the effective use of the fundamentals in combat marksmanship, thereby improving their skills and their effectiveness in combat.Demonstrated effective communication through the use of presentations and verbal instruction to teach shooters proper safety protocols and shooting mechanics, resulting in 12 shooters.

Iwakuni, Japan

Supervised and operated in a work center whose primary task was to perform electrical and mechanical repairs and maintenance on bomb racks, missile launchers, and fuel adapter pylons for various fixed-wing aircraft for Marine Aviation Logistics Squadron 12, part of Marine Aircraft Group 12 under Marine Aircraft Wing 1.Utilized Visual Basic to write scripts.

Los Angeles County, California

Conducted regular field service calls, working hand-in-hand with customers, fostering positive customer relationships, resulting in a majority of business stemming from retained customers and customer referrals.Demonstrated technical proficiency through effective and rapid fault isolation and maintenance practices, allowing timely service and.

Los Angeles, CA

Managed a team of fifteen computer repair technicians with varying degrees of expertise in a department specializing in remote computer repair.Ensured every technician on the team maintained a daily average of ten resolved cases per shift for a combined daily average of 150 resolved cases.Handled all cases that escalated beyond the expertise of the.

Valencia, CA

Interacted heavily with customer to determine their needs and help them evaluate their options to repair, upgrade, or replace their computers and relevant equipment.Instructed customers on various processes, such as alternate ways to access their e-mails, how to use video chatting, or even how to install their favorite games, improving customer relations.

Lebec, CA

Leverged experience and knowledge as a Barista to trainand certify all new and oncoming Barista-trainees, resulting in the certification of more than a dozen new Baristas.Worked directly with the various shift supervisors to help manage the daunting customer volume at the busiest Starbucks in the country by customer volume.Directly contributed to the store.

Bachelor Of Science - Bs, Software Design With An Emphasis In Computer Programming, 4.0

General Studies, 4.0

Activities and Societies: Selected for membership in the National Society of Collegiate Scholars Member of National Society of Collegiate.