Rob Kealey Email & Phone Number

USA

At Sigma Fixed Ops Solutions we help our clients maximize their Parts and Service Bottom Line, Service Absorption and Customer Retention through service advisor training, streamlined work processes, sales strategy and fixed ops capacity optimization.

DealersEdge has been providing auto dealers with important and up to date information for over 30 years! Serving all areas of the dealership, service, sales and business management.As Executive Summary Editor, I transcribe all online workshops into readable formats.As Fixed Ops subject matter expert I present workshops on Service Advisor Skills and Service.

The Test Drive involves extracting six months’ worth of closed repair order data from your DMS.Once we have your data, our highly experienced analysts perform a deep-dive review, excluding any non-applicable services by utilizing our state-of-the-art technology.We will evaluate both your Parts & Labor Reimbursement Rates.

United States

Helping Hyundai dealers tackle their capacity constraints.

United States

Remote and On-site training of Dealership P&S Financial and Operational Analysis for newer Zone Managers.Focus: P&S capacity, efficiency, profitability, and retention.

Greater Philadelphia Area

In dealership Fixed Ops performance consulting with clients selected by NE/Mid-Atlantic Ford Regions.I worked closely with the DP and Fixed Ops team to identify opportunities for all aspects of the Parts & Service operations emphasizing the six customer transaction touchpoints:1. Appointment control process2. Reception process3. Write up process4. Dispatch.

Short term project performing follow up training for Mercedes Express Service installations.

Short term Mopar Express Lane quick oil service installer/trainer

Back to basics since being downsized by KMA. I had a great time living the principles of effective service sales and management that I taught when I worked as a trainer/consultant with Lloyd Schiller and Dealer Service Corp. Guess what!!! The basics of ground level marketing and customer management are still powerful tools for boosting fixed ops sales. Top.

Direct supervision of 10 - 15 Field & Office Operations supervisors and indirect supervision for 400-600 other employees for three counties in the roll out and execution of the 2010 Census.

Managed all aspects of parts and service relationship between Kia Motors America and client dealerships until caught up in company downsizing.

Managed all aspects of fixed operations for three locations.Bottom line responsibility for dealership Parts, Service operations.· Trained personnel in soft sales techniques to improve transaction yield and customer satisfaction.· Managed all aspects of departmental human resources.· Designed advertising campaigns that increased market penetration.·.

Parts & Service sales and operations trainer, Mississippi east.

Bottom line responsibility for dealership Parts, Service & Body Shop operations.· Upgraded production system, which reduced cost, increased output and improved customer satisfaction.· Oversaw capital expansion to penetrate into commercial transportation market.· Restructured body shop operations to better penetrate insurance market.

The closest thing to magic that I know. Kept bad guys from knocking down my B52.

Bachelor Of Business Administration - Bba, Marketing

Certificate, Instructor: English As A Second Language

Certificate, Elementary Education & Middle School Math

Also received the ETS Recognition of Excellence for scoring in the top 15% of the Praxis II exam.

Certificate, Lm21 Lean Six Sigma Greenbelt

Certificate, Lean Six Sigma Greenbelt

Mba, International Business

Better late than never

Education record

Education record