Rob Kerle Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Led National Operations in Offsite Print Production, Imaging, Procurement, Warehousing& Distribution for Fuji Xerox Managed Service. Responsible for $15m+ of revenue across 35 commercial contracts, with 30+ FTE located nationally, both in secure offsite production centres and integrated with client sites.Acheivements:Recognised by Fuji Xerox Australia (FXA) Managing Director and Head of Global Services for extraordinary leadership and contribution (August 2018)Partnered with Sales to win, renew and onboard several multi-line deals with values between $3m and $12m TCV. Verticals included University, Automotive, Professional Services & Banking. Contract renewals were based on clear savings derived from contract delivery and operational reporting. Improved operational reporting on Vendor performance management and spend/ risk management across 150+ supplier portfolio. Negotiated core service provider terms, rates and KPIs. Delivered improved capability and security by via site relocations and hardware/ IT upgrades of both main secure production facilities (Sydney and Melbourne) to new locations with no impact to contract deliveryLed ongoing advocacy of FXA sustainability initiatives in Procurement, including FSC certification and FXAs induction as a member of Supply Nation (Australia’s leader in Indigenous supplier diversity)Facilitated ISO27001 compliance audits and content responses for shared services operations

Sydney, Australia

Led a team of Pre-Sales Consultants & Business Analysts as a national resource, to drive successful service and solution-oriented outcomes for Tier 1 customers across all verticals as well as strategic continuous improvement across the business internally.Acheivements:Awarded membership of the FXA Managing Directors High Achievers’ Club 2011 for leadership and deployment of a complete re-design of Managed Service assessment and solution design methodology; reducing Pre-Sales effort per sales cycle by 60%Led Pre-Sales team with 200m+ pipeline, while personally supporting key new business wins and existing contract extensions (multiple contracts of 5 year, $5m+ value) in new and existing client verticals.Acted as Professional Services project lead for the revision and re-launch of FXAs core Managed Print Services offering, working across multiple stakeholder groups and executive review Leveraged project and resource management information systems to coordinate team bandwidth, identify compliance and forecast resource and skills demand trends; and performance management systems to ensure all staff execute individual development plans and meet company performance objectivesSought out by FXA staff across multiple divisions and roles for additional insight for both customer-facing and internal, business & product transformation projects, combining expertise with team leadership and national project responsibilities.

Sydney Area, Australia

Utilising consultancy and business analysis to identify, design and support the sale of complex tailored managed services and solutions, while utilising project experiences to assist in developing new services and solutions within FXA.Leading and coordinating virtual teams, to support project delivery.Working across a complex landscape of solutions, teams, partners and clients to deliver outcomes in a timely manner.

Sydney, Australia

Delivered support and leadership to all operational sites, implemented operational excellence auditing, managed all procurement, capital and real estate projects and act as operations SME for new product development and support to Sales & Marketing teams. This operation comprised 12 retail sites, 3 secure production facilities, 1 onsite managed service and 260 employees with annual turnover ~$20m. Key Achievements:Managed lease, construction and opening of 2 new FedEx Kinko’s Retail Centres. Designed, budgeted and executed construction of the Sydney Secure Production Centre, in coordination with with Dallas Head Office to ensure local customer and labour requirements were understood and integrated.Managed the national implementation of Customer Trade areas, involving the construction of secure production centres in Sydney and Melbourne. Delivered production efficiency through implementation of these State-based shared services. Led FedEx Kinko’s national production upgrade program involving procurement, pricing, service, installation & training.Rolled out new Sign & Graphics product offering; conducting initial training with Production and Sales and influencing Marketing launch. The result of this project grew YoY sales almost 200%.

Parramatta

Achievements:Improved centre operational compliance and customer service scores from 50% to 94% and 86% to 95% respectively. Consequently, this centre had the best operational compliance in the country.Increased staff engagement and effectiveness through feedback, coaching, counselling, and the implementation of reward & recognition and confidential feedback schemes.Implemented waste tracking and consumables controls across all centres in Sydney & Melbourne, and consequently reduced overall waste levels.

Business Certificate Iv, Frontline Management, Certificate Awarded

This course is for people who work in a in team leader, supervisory, frontdesk or line management position across a range of industry.

Bsc, Resources & Environmental Management