Rob Klan Email & Phone Number

Greater Pittsburgh Area

• Liaise with legal practice teams and other business entities to create and enhance applications that support long-term client relationships.
• Collaborated with an interdisciplinary team to design/develop Reed Smith’s award-winning Learning Management System. I was the business liaison and lead IT resource on the execution of Reed Smith University, which.
• Created Reed Smith’s intranet in 2000, then joined a cross-functional team in 2009 to migrate to the SharePoint platform. The result of this partnership was an intranet recognized for its innovation.
• Built a custom, SQL-based Content Management System to support the firm’s intranet. This allowed end-users to create their own pages and content, even providing an easy way for them to upload or link to documents from.
• Served on a team that conceived and created the firm directory – a database that is still in place and has been modified to complement Oracle’s PeopleSoft Human Capital Management system.
• Designed and developed Reed Smith’s inaugural Conference Room & Equipment Scheduling system.

• Manage team of analysts and developers to provide end-users with reliable desktops and custom applications.
• Directed the effort to create a robust, workflow-based invoice processing system for a high-profile client using SharePoint and custom programming.
• Was engaged in several highly-sensitive projects, including distributing the Equity Partner compensation schedule, and providing information to the Senior Management Team about Partners and Staff who were due to be.
• Supervised a team of six Programmers/Analysts, which involved conducting performance evaluations, counseling/coaching, ensuring ongoing development and education, and leading the recruitment process.
• Established innovative on-call protocols and guided the team through scheduling challenges.
• Participated in the initial installation and four upgrades of SharePoint.