Robert Krolick Email & Phone Number

I am a senior software design engineer proficient at developing scalable real time server and embedded software solutions meeting enterprise class performance on-time/in-budget.My Skills:• Ability to architect, design, lead team, and develop software that correctly processes data and events efficiently, achieves high path coverage, repeatability, and early validation.• Strong analytical development experiences in the full software development life cycle, including requirements analysis, design, code, test, deployment and maintenance.• Accountable, strong analytic drive with ability to lead development efforts and issue resolution.My contributions to large call center CTI/IVR solutions include:• Architected, led team and developed the application processor software releases for the Converged Telephony Exchange product. It provided circuit and packet switching along with speech processing, intelligent least cost routing and fault responsive 'Call Protect' (patented/co-inventor). • Architected, designed & coded the graphical toolkit API used by applications to send/receive ISDN data for the MPS product. Supported 6 ISDN variants, their supplementary services/call transfers.With my skills, education in computer science & electrical engineering, and my ability to learn while doing I am able to make significant contributions immediately.Product Space Experience:• Automated Customer Care/Call Center/CTI/Advanced Speech • Network/Telephony • AvionicsRelated Skills:• Windows • Solaris (Unix) • Embedded (PSOS/VRTX/no OS)• Agile development • Object oriented design • Eclipse• C • C++ • JAVA (code review) • PERL • VXML • XML • Problem solving • Software debuggers • Analyzers/Emulators• Excellent communication • Customer focused

Listed skills include Windows Server, Solaris/Unix, Embedded Systems, Embedded Software, and 46 others.