Rob Lafronz, Sphr Email & Phone Number

Chester, NJ, US

Tampa, FL

• In a PEO environment, directed a team of Client Relationship Managers to achieve company-best retention results while managing a portfolio of over 950 clients, representing $20mm in revenue and 26,000 worksite.
• Collaborated with Sales and Operations to create a culture of accountability, maximizing client experiences and profitability
• Lead complex conversations around service transformation, marrying business needs with strategic products and solutions
• Cultivated impactful relationships with internal and external stakeholders to drive retention and portfolio growth
• Created best-practice service delivery tools and processes for successful implementation of products & services to drive additional revenue and reinforce the company value proposition

St. Petersburg, FL

Directed the operations and overall service experience for a portfolio of national accounts with outsourced Human Capital Management solutions. Areas of focus include: Health & Welfare; Payroll; COBRA; Reimbursement Accounts; ACA / Compliance; Operations; Sales and Implementation Support

• Provided oversight and leadership to medical imaging center staff. Identified process inefficiencies and improved Operational effectiveness to drive record revenue and profits. Managed payer and vendor relations and.
• Drove operational initiatives in conjunction with cost-cutting measures to achieve a 110% increase in profit with a 51% increase in revenue.
• Directed day-to-day operations and strategies, focusing on measurable goals and service level milestones that produced a 60% increase in referrals and a 74% increase in through-put.

Stamford, CT

• Managed the overall service experience of a portfolio of national account clients with outsourced payroll, benefits and human resource services, and revenue exceeding $5 million. Managed cross functional projects from.
• Utilized exceptional client service skills to develop long-term relationships with executive-level client and vendor contacts, increasing client referenceability by 500% and directly leading to new business revenue of.
• Increased existing book of business revenue by $600,000 by identifying and converting business development opportunities with key decision makers.
• Achieved a 100% client retention rate while being hand-picked to manage high-profile, at-risk clients.

Shelton, CT

• Created a unique café and developed a successful business through passion, creativity and business acumen. Sold the business for a profit after achieving personal and professional goals.
• Established start-up infrastructure, secured financing, developed operating procedures and managed all financial aspects of a business that was profitable from the first year of operations.
• Utilized exceptional communication and leadership abilities to build a dynamic sales team with superb customer service skills that produced average annual revenue growth of 15%.
• Spearheaded business development opportunities and implemented community and vendor relation programs, increasing sales by 10%.
• Managed human resource generalist functions including recruiting, training, development, compensation and employee relations counseling for staff of 15.

Fort Lee, NJ & Raleigh, NC

• Manage the start-up and development of a benefits outsourcing Call Center. Directed the administration of 26 clients, including several Fortune 500 companies. Services encompassed all aspects of defined contribution.
• Achieved a client retention rate of more than 97% by utilizing strong project management and relationship building skills.
• Reduced average call response time by 90% through cross-training strategies leading to a multi-dimensional, empowered workforce.
• Successfully implemented a multi-facility disaster recovery program for the company’s showcase client.

Ms, International Affairs/Business Concentration

Bs, Finance