Enrique Robles Email & Phone Number

Tres Cantos, Es

Madrid, Community Of Madrid, Spain

Spain

Delivery Manager of several projects relate all of them to Infrastructure & Security

Madrid

• Managing & Controlling the tasks completion, milestone achievement, reporting project progress and deviation, avoiding bottlenecks in order to facilitate the project’s completion on time. • Analyzing the different processes , trying to automate them in order to create a template that can be applied in the new projects that will come in the future.• Participating as Infrastructure department representative in the different weekly basis follow up calls related to several (local and international) projects running at the same time.

Madrid, Community Of Madrid, Spain

• Creating new processes to manage the PDXC Content of the Content Factory for all the technologies Windows, Database, Unix, Middleware, etc..• Continue working for PDXC Middleware Content Factory as Product Owner backup and SME.• Participating in daily Middleware Scrum and Content Process as SME.• Hihglighting point of improvement and solutions to avoid bottlenecks in the internal processes for the whole PDXC Content Factory.

Madrid, Community Of Madrid, Spain

• Coordination of PDXC Middleware Content Factory team developing Monitoring Content for main Middleware products like IIS, Apache, Tomcat, WebLogic, Websphere, etc…• PDXC Middleware Content Factory Product Owner.• Leading daily Middleware Scrum calls.• Coordinating efforts with Monitoring, Orchestration & Robotics team.• Participating in Scrum of Scrums calls as Middleware Product Owner.• As Content Process SMEs defining processes for CVA Lab Environment Certification, CVA Labs Creation Agreement and CVA Endpoints Creation.

Madrid Area, Spain

• Coordination of Middleware Global Rapid Response Team (GRRT) and provide Global Rapid Response Service for the NGDM Model• Drive RUN strategy at Middleware & collaborating with portfolio, solutions and go to market• Coordination of Delivery Teams to improve quality of service and to drive remediation and long term improvement.• Single point of decision making per Middleware Capability for Tools, Technical Standards, KPI's• Definition of what is success at the capability / technology level• Data collection to enable better decisions based on internal dashboards. • Leader of broad collaboration on Standards and also driving knowledge management for Delivery teams• Deal Assurance. Primary Approver & SME for Middleware Capability in new business opportunities.• Global Middleware Community of Practice Leader• Representing Middleware GOC in Global Database & Middleware meetings• Program Manager for several projects/initiatives (Next Generation Delivery Model, Monitoring, RTPA, Knowledge Base, Automation, Technical Communities, Portfolio, KPI, etc...) to improve Middleware Capability.

Madrid, Community Of Madrid, Spain

Assurance. Primary Approver & SME for Middleware Capability in new business opportunities.• Global Middleware Community of Practice Leader• Representing GOC in WW Software Services 6 pack meetings• Global Problem Management SPOC for Middleware Capability• Global Change Management SPOC for Middleware Capability • Program Manager for several projects/initiatives (Next Generation Delivery Model, Monitoring, RTPA, Knowledge Base, Automation, Technical Communities, Portfolio, KPI, etc...) to improve Middleware Capability

Madrid, Community Of Madrid, Spain

As TAS (Technical Application Support) area Manager, I have led an heterogeneous team of close to 40 people playing different roles like Service Management, Application Operations & support, Project Services, Account Delivery, etc.. Working with this heterogonous team in several main account in the organization has helped me to have an overall overview of the different kinds of work that HP is performing in OutsourcingAs Transformation Lead for EMEA Department we have empowered the structure moving to a more mature organization. We have created Technical Communities at local and EMEA level for the main technologies (Oracle, MS SQL and Middleware/Web) and now we are sharing knowledge, experiences and working for standards for the whole organization. Also we have improved our Automation and Standardization using the same tools for all the countries. In terms of Portfolio we have defined better our portfolio and we have improved our performance through productivity of the teams using automation.As Problem Management SPOC for EMEA organization the main achievement was to implement a Service Improvement Plan to reduce the number of outages with high impact. We have achieved this through:• Improvement Change Management process• Sharing experience through Technical Communities• Using Automation to deal with some tasks• Creation of test environments

León/Madrid

Managing a team of near 90 people that provides 24/24 7/7 technical and application support (France, Spain & Turkey) for one of the largest retail groups in the world and the company leader of the European retail market.We provide two main services:• Technical support for Databases / WebSphere technologies and also platform services supported (UNIX & AS400 areas) (25 resources)• Application support for client custom applications (65 resources). The client has developed a set of applications that provide to for users and corporations the necessary functions to support the business. These applications runs over servers and infrastructures located in two Datacenters. These Datacenters are located in Madrid areaFor both areas we provide Second level support with 24*7 365 days per year. The teams are organized in shifts of 8 hoursOur main client was Spain with an International support for France & Turkey. Due to International support 3 languages are used (Spanish, French and English)We delivered IT Outsourcing services for client Spain, France & Turkey infrastructure. There were 2 DC in Spain (Madrid area) with 1000 servers. Each country has its own servers (not shared). We provide a remotely administration of IT infrastructure.Applying ITIL best practices• Incident Management for technical & applicative support - Incidents resolution for technical area WAS, BBDD. - Incidents resolution for client custom applications.• Change Management - Implementation of changes and new releases installation in the different environment (Production, Preproduction, etc..)• Processes Management - Batch launching. Monitoring of processes

Madrid, Community Of Madrid, Spain

Responsible for the France Infrastructure for Carrefour MBC project and also Incident Manager for Application support (Turkey).

Madrid Y Alrededores, España

Project Manager for the rollout of the new standard client (more than 7000 Pcs) in Vodafone Spain.

Madrid Y Alrededores, España

Responsible and Project Manager for the Adecco Madrid Datacenter migration/transformation from Adecco DataCenter in Alcobendas to HP Datacenter en Lyon (Isle d’Abeau)The DataCenter migration took place along of 15 months. The related technologies involved during the migration were:• Storage• Networks• OS (the majority were Wintel, some few Unix).The majority of the servers were migrated using physical to virtual. Some few were migrated physical to physical.• Databases (MS SQL)• Middeware/Web (IIS, MS Application Server, Tomcat, BizTalk, Documentum,etc..)The transformation involved more than 200 servers, giving service to USA, Spain, Italy and the rest of Europe.The migration’s teams were from several countries around Europe (Spain, France, Italy, Germany, Slovakia & Bulgaria). So there was a big effort of coordination to achieve the targets.

Madrid, Community Of Madrid, Spain

Director of Systems, Communications and Security of the CPD (more than 200 servers) located in Alcobendas (Madrid). Serving Spain, Italy, the United States and the global recruitment application AdeccoWeb managed from Spain. Security, Networks, Communications and Systems Administration teams Manager.

Madrid Y Alrededores, España

• Coordination between development team (Madrid) and infrastructures team (Lyon).• Remote administration of AdeccoWeb application systems.

Madrid Y Alrededores, España

Project Leader:• Windows 2003 Active Directory and Microsoft Exchange 2003 deployment in several companies.• Infrastructures and applications centralization (Citrix MetaFrame XP).• Corporate Datacenter migration to external infrastructures. Senior Consultant:• Windows 2000 Active Directory 2000 and Microsoft Exchange 2000 Server implementation in leader companies in finance and communications markets. • Application development in vending companies.• Trainer of script technologies in a technical company leader of the market.

Madrid Y Alrededores, España

• IT infrastructure deployment and maintenance during the company start up.• IT Security & Telephony (PBX & mobiles) Manager

Madrid Y Alrededores, España

• Networks, Communications, Security and Telephony areas Manager

Madrid Y Alrededores, España

• Systems, LAN, Telephony and Videoconference administrator.• Helpdesk technician.

Madrid Y Alrededores, España

Executive partner:• Analyst, developer and developers’ coordinator in several multimedia projects.• Graphic designer.