Guide the strategic vision, roadmap, and budget to maximize operational performance, technology strategy, infrastructure, cloud management, and long-term growth. Promote a culture of continuous improvement; influence executives to embrace and implement breakthrough technologies, projects, and automation initiatives to outpace competition. Provide planning, scope, and execution to implement technology solutions. Proactively engage stakeholders and own key metrics, health of systems, demand backlogs, and project status. Identify and manage vendor relationships.HIGHLIGHTS:➥ Mentor, develop, and lead a cross-functional team of 10 inspiring a culture of inclusion, collaboration, and innovation.➥ Optimize security, reliability, consistency, and maintainability by implementing innovative new technology solutions. Manage budgets, RFPs, contracts, and external vendors for numerous multi-million-dollar projects.➥ Spearheaded the migration from Lenovo to Dell to improve reliability, support, and global supply chain issues. As a result, captured substantial cost savings and drove enhanced premium support for helpdesk and hardware.➥ Maximize success for the global innovation convergence by planning technology strategy and roadmap.➥ Boosted cross-functional communication by 50%, enabled transparency, and influenced the development of several new initiatives by deploying an organization-wide feedback portal.➥ Maximized IT support by improving reliability and sustainability in conference rooms, reducing IT requests by 90%+.➥ Improved reliability by 60% and slashed infrastructure and support costs by 30% by migrating telephony to Zoom.➥ Optimized connectivity reliability across Windows, MacOS, and Linux by researching, sourcing, acquiring, and implementing a new tool (PAM) for vendor access.

Owned daily IT operations, providing leadership, technical guidance, and training. Championed and implemented scalable technology solutions and drove key projects to deliver transformational results. Served as key infrastructure expert developing future infrastructure architecture and strategy, and recommending strategic investments aligned with the organizational vision and strategy. Continually implemented continuous process improvement and change management initiatives. Oversaw IT compliance, risk management, and governance.HIGHLIGHTS:➥ Managed, coached, and led a cross-functional technology team of 6 to drive forward strategic technical initiatives.➥ Directed key projects, including global MDM, endpoints, virtual infrastructure, PBX, SBC, DLP, and EDR deployments.➥ Managed and maintained Bomgar remote access portal and CrashPlan backup software.➥ Maximized IT and operational efficiency by migrating 2K+ employees from SFB to Zoom with 0 downtime.➥ Drove digital transformation by upgrading and integrating 200+ global conference rooms with Zoom integration.➥ Configured, optimized, and managed hardware across North America, Europe, United Kingdom, Australia, and APC.

Planned, coordinated, and executed complex systems projects and initiatives that included owning the deployment of JAMF MDM, streamlining macOS endpoint management processes, and optimizing provisioning workflow. Forged strong relationships with apple purchasing to oversee technology sourcing and procurement.HIGHLIGHTS:➥ Enhanced the security posture to effectively manage and patch endpoints as well as provided consistent data across the enterprise by implementing MDM technology, tools, and processes.➥ Boosted efficiency by scripting and automating new imaging and Zero-Touch Deployment solutions.➥ Optimized IT performance 30% by spearheading the unbinding from Active Directory and migration to JAMF connect.

Managed macOS infrastructure, overseeing imaging, packaging, quality assurance, and support for all Apple devices. Managed, deployed, and supported software, network technology, and computers for 8K+ users.HIGHLIGHTS:➥ Slashed the budget by 50% by analyzing, recommending, and implementing new technology solutions.➥ Captured multi-million-dollar contracts by developing cutting-edge tools.

Oversaw technical initiatives providing hands-on support to faculty, staff, and students.HIGHLIGHT:➥ Optimized computer backup efficiency by 75% by implementing a new network backup solution.