Robley Kisitu Email and Phone Number

o Project management experience spanning from complex remediation to implementation of multi-functional infrastructure.o Leading project teams that support cross-functional projectso Applying established project management disciplines on a regular and consistent basis. o Identifying and sequencing activities, and maximize the use of resources available to meet project delivery dates. o Supporting compliance and regulatory initiatives to initiatives intended to improve operational efficiency. o Partnering with senior business leaders to establish project priorities.o Coordinate work sessions between the technology teams and the operational readiness teams.o Working knowledge of Contact Utilities and Contact Development initiatives.o Providing call center operations management and leadership.

• Manage, direct and lead a team of 3-5 management trainees and a team of 20-25 customer service representatives.• Train, develop and coach wireless customer service representatives in a competitive call center environment.• Conduct and facilitate weekly leadership forums.

• Conduct scientific research of non-linear dynamic systems.• Manage and tutor a group of 20-25 undergraduate and/or graduate students.