As a Customer Success Manager, I help construction teams maximize the value of our AI-driven platform by driving successful implementation, adoption, and ongoing project success.• Manage the onboarding and implementation of Buildots across multiple construction projects.• Provide strategic support, training, and advisory services to ensure teams maximize adoption and ROI.• Collaborate with key stakeholders to make Buildots a part of daily operations and drive user engagement.• Work with technical teams to maintain accurate project data as conditions evolve onsite.

• Promoted into the preconstruction vertical from operations due to extensive healthcare construction experience, problem-solving and learning capabilities, success meeting customers' goals, and interpersonal connections with owners, clients, and designers in Charlotte.• Initiate and manage the Procore project site using drawings, RFIs, and directory during preconstruction until hand-off to the operations team.• Lead preparation of bid packages, bid leveling, and proposal analysis for coverage to establish consistency among proposals and coordinate scope with other packages.• Utilize Sage Timberline, Trimble Modelogix, and Bluebeam Revu to create detailed estimates and takeoffs, and to align pricing with project requirements, constraints, and historical information.• Compile schedules, labor projections, billing schedules, and cash flows for reports to divisional leadership and C-suite executives.

• Coordinated the development and roll-out of 16 internal training modules on Building Forward® tools and assessment standardization. Monitoring changes in data from updated assessment rubrics.• Represents the Charlotte division within the Core Team. Facilitates the Carolinas core team bi-weekly meeting and the Data sub-committee monthly meeting.• Leads a six-person sub-committee planning the breakout sessions for the third company-wide conference.• Coordinates and leads new project onboarding and alignment, staff training, and retrospectives for Charlotte division projects.The Core Team members meet regularly and act as a liaison and facilitator for their respective division or department as it relates to Building Forward®. They also work alongside all Robins & Morton Leadership to engage, support, and inspire Building Forward® implementation with every Robins & Morton team member. Robins & Morton’s Building Forward® approach has become one of the key factors distinguishing the company as a leader in the construction industry. A blending of the company’s culture and values with the efficiencies of Lean construction, the Building Forward® approach demonstrates how tradition and innovation can work together in times of change. Building Forward® Data sub-committee works to understand the data processes we currently have in place and make sure we know how to interpret outcomes to identify value and continuously improve.

• CaroMont Health Critical Care Tower Vertical Expansion (May 2020 – May 2023)Managed relationships with owners, designers, and trade partners while ensuring project quality and adherence to specifications. Led material procurement, contract evaluations, RFIs, submittals, and documentation. Assisted in preconstruction efforts including bid analysis and subcontractor qualification. [DHSR Inspection]• CaroMont Belmont MOB Women's Imaging (May – Sep 2023)Led project start-up activities, managed contracts, billings, change orders, material approvals, and held key meetings with owners and design teams.• CaroMont C2 Belmont Campus (May – Sep 2023)Directed cost and change management across multiple projects, totaling $14.3M. Oversaw R&M self-perform work, material procurement, submittals, and profit objectives for seven projects. [DHSR Inspection - 3 projects]• CaroMont Family Care Center Renovation (July 2022 – May 2023)Led efforts to meet profit, time, and customer satisfaction objectives while managing contracts, billings, procurement, and scheduling.• Tenet Health Hilton Head Hospital Pharmacy Renovation (Mar 2019 – Oct 2020)Supported job management, materials coordination, and scheduling for an active pharmacy renovation. Led efforts to maintain quality standards and support superintendent operations. [DHEC Inspection]• Robins & Morton Leadership:Building Forward® Facilitator - Tools & Processes Resource GroupNextGen Core Team Leader - Charlotte DivisionBuilding Forward® Core Team Member - Charlotte Division• Classes/Credentials: Fall Protection Competent Person, Lean Construction (via LCI), OSHA 30-Hour, Human Performance

• UA University Hall Studio Fit-Out (Dec 2018 - Mar 2019)Serving as Project Lead, I was additionally responsible for issuing subcontracts and purchase orders; processing owner and subcontractor payment applications; scheduling; and budget forecasting.• UA University Hall Renovation & Stabilization (Feb 2018 - Mar 2019)Developed and maintained positive client relations; led document management and control; and assisted in cost management and subcontractor change orders.• UA Tutwiler Parking Deck (Apr 2017 - Feb 2018)Responsible for providing assistance with the procurement and purchasing of materials; concrete pour sequencing; processing submittals and RFIs; and overall knowledge of drawings, specifications, and subcontractor scopes.• Bailey-HarrisWas one of six non-Executive members from the Company to be considered as a "champion user" and serve on the Procore Committee. The Committee—made up of individuals in the field and at the Executive level—was charged with the adoption and implementation of the Procore software to the rest of the Bailey-Harris teams.Certifications/Classes: OSHA 30-Hour, Procore Project Manager Certifications

Projects: North Lawn Hall, NWS Satellite Installation, North Lawn Sidewalk and Landscaping, and Youth Services BuildingRoles/Responsibilities: Assisted the Field Coordinator in oversight of schedule, safety, and quality control/quality assurance of multiple job sites on the University of Alabama campus.Served as acting Field Coordinator for the renovation of Youth Services building.

Project: NASA Test Stands 4693 & 4697Gained hands-on experience working with the project management and quality control teams as a first term-intern at the NASA Test Stands 4693 & 4697 Project on the Marshall Space Flight Center in Huntsville, Alabama during the summer of 2015.Duties included participating in weekly safety meetings, attending weekly subcontractor coordination meetings, attending weekly joint meetings with US Army Corps of Engineers and NASA, reviewing and preparing submittals and requests for information, tracking and checking material delivery, managing various logs, and management of drawings in PlanGrid.