• Demonstrated an effective public speaking presence while teaching multiple week-long training classes• Engaged students in the understanding of computer and electrical concepts to troubleshoot and repair ATM’s in an informative yet entertaining way.• Prepared custom queries and reports using Microsoft Excel and other Microsoft Office applications• Consulted with client in regard to business processes to improve client calibration• Worked to enhance performance, morale, and corporate loyalty throughout the organization while reflecting the organization’s core values. • Successfully Implemented Technical Training for Wincor Automated Teller Machines.• Analyzed user needs and acted as liaison between the customer, user, and product management.• Provided basic computer and systems training, technical support, and post-training support

• Facilitated successful technical training for calling center agents for credit card calls• Provided strong and effective public speaking and presentation skills for training classes• Acted as a liaison between all departments to ensure consistency with practices, policies and managed the scheduling of application training. • Trained students in accounting roles such as interest rate calculations and monthly payment• Prepared custom queries and reports using Microsoft Excel and other Microsoft Office applications• Consulted with client in regard to business processes to improve client calibration• Analyzed user needs and acted as liaison between the customer, user, and product management.• Provided basic computer and systems training, technical support, and post-training support

• Facilitated successful accounting software implementations with heavy usage of MS Excel• Interfaced with customer and functional organizations to develop specifications for course content.• Prepared all financial documents for data integrity prior to installation and determine• Defined and prepared Trial Balances, Chart of Accounts, and other financial data for import into system and tested to verify data.• Prepared custom queries and reports using Microsoft Access and SQL• Consulted with client in regard to business processes within accounting application• Analyzed user needs and acted as liaison between the customer, user, and product development.• Provided initial support, basic training, technical support, and post-implementation supportTravel 50%-60%

• Facilitate successful implementations of hardware (POS terminal, cash drawer, receipt/check printer, and signature capture), networking and security functionality. Conduct training classes for proprietary software (Enterprise Rx)• Instructed pharmacy management and front-line staff in both Virtual Classroom (WebEx, LanSchool and go-live training sessions. • Gather all pertinent documentation prior to installation , and determine applicability of course material, • Contact client prior to installation coordinating travel, training, and site preparation• Provide functional training on Enterprise Rx to pharmacy management and front line staff and Enterprise Rx POS software.• Provide basic training and technical support through business hours once system is installed, and provide post-implementation support when applicable.• Escalate technical issues to product development department.• Prepare all pertinent documentation prior to installation and determine the application of the course material.• Interface with customer and functional organizations to develop specifications for course content.Travel 80%-100%

• Develop/control schedule and track activity to ensure project is on schedule.• Identify installation risks, perform appropriate risk analyses.• Verify and control scope, and monitor and control project progress.• Perform integrated change control to ensure project changes occur within project scope.• Update equipment and services data within Quickbase.• Teach Project Management classes.NCR, Duluth, GA – Implementation Specialist 2010• Implementation of POS terminals in retail establishments. • Diagnosed hardware problems, tested communication protocols, and maintained data integrity. • Trained staff to use POS terminals/software.

• Implementation/installation of hardware/software for “Go Live”. • Implementation of Point-of-Sale (POS) systems.• Trained large groups and individual sessions, with ability to teach those at all levels of computer understanding and make them comfortable with the technology Travel 80%-100%

• Performed initial data setup for ERP software clients.• Trained staff, other trainers, and super-users via classroom and individual training. (Praised for verbal and written communication skills by internal support team and staff.)• Supported inventory management to ensure in-stock execution. • Wrote QA documents for client training and implementation project initiatives.Travel 80%-100%

• Implementation of products/services exceeding client expectations. • Trained clients to use proprietary accounting and billing solution.• Created web-based training curriculum to provide quick and easy access to training documentation for implementation and support teams.Travel 80%-100%

• Developed written specifications, installed software applications, and converted financial data.• Trained staff to use accounting software.• Prioritized multiple projects, led fast-paced implementations.Travel 80%-100%

• Established a company based on multimedia projects using professional audio and video software to create interactive CD’s for business promotions and personal use.• Duplicated high volumes of silk-screen printed CD’s while meeting customer deliverables. Created television commercials for local stations using Matrox Technology and a variety of DVD recording applications and media.

• Collaborated with all levels of internal technical and sales teams.• Provided tech support for a major engineering center, troubleshooting and providing advice on upgrades.• Supported Audix Voicemail System/ Conversant Administration, and CISCO.• Used SQL and other scripting to implement corporate software ghosting.

• Supported all voice/data communications. • Established processes for data backup, security system maintenance, and voice administration.• Maintained inventory for all computers, printers, and peripherals.• Researched business intelligence to follow marketing trends and pricing information.• Maintained database records for effective Customer Relationship Management.• Created and maintained technical Intranet site and document management.