Rob Loeber Email & Phone Number

Remote Home Office

Lead customer delivery engagements and/or provide escalation support for large scale solutions and complex issues through deep technical expertise. Provide leadership capabilities and insight for creation and sharing of intellectual capital, influence the Engineering team to improve products, actively mentor and develop team members.Collaborate cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.Drive customer… Show more Lead customer delivery engagements and/or provide escalation support for large scale solutions and complex issues through deep technical expertise. Provide leadership capabilities and insight for creation and sharing of intellectual capital, influence the Engineering team to improve products, actively mentor and develop team members.Collaborate cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.Drive customer technology transitions, influencing solution architectures and services.Build customer simulations to resolve/validate complex problems and compatibility issues.Lead creation and dissemination of technical collateral, documentation and knowledge transfer.Provide technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and optimize Cisco’s suite of collaboration products, services to accelerate business outcomes.Support presale activities and translate business requirements into solution design. Show less

Arden Hills, Mn

Responsibilities include all design, implementation, maintenance and Tier 3 support for the enterprise Cisco IPT technologies. This includes CUCM, CUC, UCCX, CER, Cisco IP VPN Phones, ASAs (AnyConnect architecture) and Informacast. Responsibilities also include design and engineering of network technologies including QoS, routing, switching firewalls.

I was responsible for overseeing all Cisco VoIP architecture, implementation, support and integration with other telephony systems including Avaya and Nortel within the enterprise which includes 90+ sites across the U.S. encompassing approximately 9000 employees. This includes the contact center side of the house as well (UCCX, UCCE).

St. Paul, Mn

Lead design and support for Active Directory, Exchange 2003, Network Security, Routing/Switching and Cisco VoIP

Tier 2 support for routing/switching for all U.S sites.

Greater Minneapolis-St. Paul Area

Tier 2 WAN/LAN support for in-store networks and special projects team.