Rob Luck, Psm I Email & Phone Number

• Spearheaded backlog refinement sessions, enhancing backlog clarity and prioritization, leading to a 20% increase in sprint efficiency• Collaborated with Development teams to elucidate requirements, reducing misunderstandings and increasing on-time feature delivery by 15%• Developed and optimized Jira workflows, achieving a 25% improvement in task tracking and process visibility for agile teams

• Championed daily stand-up meetings, enhancing team communication and promptly addressing impediments affecting workflow for multiple scrum teams• Lead PI/Sprint planning sessions, effectively decomposing complex epics into manageable tasks• Conducted thorough sprint retrospectives, identifying key performance improvements, resulting in a 15% uptick in team velocity over six months• Created and implemented new and updated Jira Workflows which optimized and increased project… Show more • Championed daily stand-up meetings, enhancing team communication and promptly addressing impediments affecting workflow for multiple scrum teams• Lead PI/Sprint planning sessions, effectively decomposing complex epics into manageable tasks• Conducted thorough sprint retrospectives, identifying key performance improvements, resulting in a 15% uptick in team velocity over six months• Created and implemented new and updated Jira Workflows which optimized and increased project delivery by 10% Show less

• Developed comprehensive customer lifecycle process maps, facilitating enhanced system navigation and expediting the implementation process for clients• Managed project health reporting, identified milestones, assessed risks, and documented scope deviations to optimize project outcomes• Oversaw task and bug ticket management in Jira, ensuring meticulous documentation and tracking, which contributed to the improved resolution process

• Leadership: Managed and supported a team of 15 Digital Graphics Technicians, ensuring optimal staffing and productivity levels for high-caliber client deliverables• Client Management: Delivered high-quality print, digital advertisements and packaging for prestigious accounts including Rogers Communications, Harry & David, Microsoft, Walmart, and Walgreens• Process Improvement: Devised and executed a comprehensive digital workflow system, complete with documentation and SOPs, enhancing… Show more • Leadership: Managed and supported a team of 15 Digital Graphics Technicians, ensuring optimal staffing and productivity levels for high-caliber client deliverables• Client Management: Delivered high-quality print, digital advertisements and packaging for prestigious accounts including Rogers Communications, Harry & David, Microsoft, Walmart, and Walgreens• Process Improvement: Devised and executed a comprehensive digital workflow system, complete with documentation and SOPs, enhancing process efficiency by 30% Show less

• Primary contact for timing, scheduling and escalation of projects for Rogers Communications, Microsoft, & Cricket• Created paperless workflow for high volume direct mail marketing campaigns• Acted as liaison between internal account manager and prepress employees• Maintained daily priority document with current job information

• Successfully managed a creative team of designers and proofreaders• Created and maintained workflow and team performance reports• Collected, organized and disseminated client supplied inputs to the artist• Found solutions and addressed questions and concerns raised by clients, designers and proofreaders• Gathered and categorized concerns from the production team and troubleshoot with clients

• Was responsible for teaching all Apple and Adobe Software• Traveled to Cupertino training facility to educate newly hired Creatives• Instructed studio series classes: Final Cut Pro, DVD Studio Pro, Motion, and Photoshop• Provided excellent customer service for training and technical support of all Apple products• Facilitated presentations and workshops using approved training techniques and materials