Customer Support Manager
Current
Oct 2017 - Present
AeroLeads people directory · profile
Robert Madigan Email & Phone Number
Customer Support Manager
at
Rulex, Inc.
1 work email found
@pomeroy.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Support Manager
Location
Greater Boston, United States, United States
Who is Robert Madigan? Overview
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Quick answer
Robert Madigan is listed as Customer Support Manager at Rulex, Inc., based in Greater Boston, United States, United States. AeroLeads shows a work email signal at pomeroy.com and a matched LinkedIn profile for Robert Madigan.
Robert Madigan previously worked as Operations Manager at Pomeroy and Service Delivery Manager at Fujitsu. Robert Madigan holds Associate Of Arts - Aa, Computer Science from Okaloosa-Walton Community College.
Company email context
Email format at Rulex, Inc.
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{first_initial}{last}@pomeroy.com
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AeroLeads found 1 current-domain work email signal for Robert Madigan. Compare company email patterns before reaching out.
Profile bio
About Robert Madigan
Senior Customer Service and Delivery Manager with 20+ years in developing strategies in areas of customer service, technical support and delivery management. Career track record of seamlessly bridging the gap between technology, business and customer through the coordination of resources, effective communication and execution of continuous improvements initiatives. Recognized for commitment to implementing customer centric interactions and workflows, identifying the service gaps and pinpointing operational weakness to ensure the adherence of SLAs and delivery of positive customer experience.Core Competencies Project Management Solution Management Partnerships & Alliances Stakeholder Engagement Customer Experience (CX) Continuous Improvement Customer Success Planning Fiscal Planning & Budgeting Cross-Functional Collaboration Strategic Planning & Execution Jira Service Management Portals Vendor Negotiations & Contracts Configurations & Release Management
Listed skills include Vendor Management, Customer Satisfaction, Customer Service, Team Building, and 43 others.
Current workplace
Robert Madigan's current company
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5 roles
Robert Madigan work experience
A career timeline built from the work history available for this profile.
Operations Manager
* Managed the day to day operations of 67 Desk-side and Field techs supporting the Citizens Bank account.* Managed various vendor groups to SLAs. * Prepared and presented status reports to the customer on a daily, weekly and monthly basis.* Lead the successful and seamless transition of all desk-side and field services from Fujitsu to Pomeroy during.
Aug 2015 - Jun 2017
Service Delivery Manager
*Customer interface position between Fujitsu and their most challenging customers, managing service, overseeing projects, logistics and billing issues 7x24. * Successfully managed multiple large revenue customers *Maintained contractual Service Level Agreement's and customer satisfaction levels at or above company standards*Managed and resolved critical.
Sep 2004 - Aug 2015
Resource Manager
Northeast Resource Manager*Responsible for the evaluation and hiring of technician's in the Northeast area. *Analysed productivity, reduced operating expenses and coordinated movement of resources to meet productivity goals and customer needs.*Reviewed utilization reports with Field Manager and planned and executed moves for the best use of resources to.
Sep 2003 - Sep 2004
Field Service Supervisor
Systech Retail Systems Inc
*Created, developed and managed service areas in the New England and New York state. Supervised 22 technicians.*Managed customer relations with all local accounts, holding monthly meeting to resolved any service issues including invoicing and performance.*Reduced operating expenses and improved customer satisfaction while reducing technician turnover rate.
Apr 1997 - Sep 2003
2 education records
Robert Madigan education
Associate Of Arts - Aa, Computer Science
Okaloosa-Walton Community College
Education record
U.S. Navy Submarine Servcie
FAQ
Frequently asked questions about Robert Madigan
Quick answers generated from the profile data available on this page.
What company does Robert Madigan work for?
Robert Madigan works for Rulex, Inc..
What is Robert Madigan's role at Rulex, Inc.?
Robert Madigan is listed as Customer Support Manager at Rulex, Inc..
What is Robert Madigan's email address?
AeroLeads has found 1 work email signal at @pomeroy.com for Robert Madigan at Rulex, Inc..
Where is Robert Madigan based?
Robert Madigan is based in Greater Boston, United States, United States while working with Rulex, Inc..
What companies has Robert Madigan worked for?
Robert Madigan has worked for Rulex, Inc., Pomeroy, Fujitsu, and Systech Retail Systems Inc.
How can I contact Robert Madigan?
You can use AeroLeads to view verified contact signals for Robert Madigan at Rulex, Inc., including work email, phone, and LinkedIn data when available.
What schools did Robert Madigan attend?
Robert Madigan holds Associate Of Arts - Aa, Computer Science from Okaloosa-Walton Community College.
What skills is Robert Madigan known for?
Robert Madigan is listed with skills including Vendor Management, Customer Satisfaction, Customer Service, Team Building, Project Management, Management, Leadership, and Service Delivery.
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