Rob Maggio Email & Phone Number

Stamford, Connecticut, Us

- Liaison between various Business Units and IT department.- Approve Infrastructure Upgrades and modifications by Vendor/Contractor.- Review and Document existing client infrastructure environments- Closely monitor and track migration teams against plan, budget and compliance.- Facilitate Change Advisory Board Meetings-Review CR’s for Compliance, content prior to review by CAB.- Use Service Now for Change Request and implementation incident creation and Tracking.

Dallas, Tx, Us

 Project Manager for AT&T Integrated Cloud (AIC) large. Responsible for managing, planning, monitoring and reporting on key projects from conception through implementation. Facilitated collaboration among multiple teams to gain the insight to complete project tasks, on time under budget, and with little to no customer impact Manage day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.

Dallas, Tx, Us

 Managed, designed, developed and Implemented Netscout Infrastructure across Cricket’s 4G LTE, Voice and 1X national platforms. Development of an enterprise wide Netscout deployment that provided end-to-end service visibility and subscriber service delivery information to resolve customer impacting issues in a timely manner while maintaining a superior customer experience.  Utilized Netscout service delivery technologies to triage network issues thus reducing MTTR

Dallas, Tx, Us

 Ensure 24/7 operational network availability of base stations and MTSO/MSC 1X voice, 3G data and 4G LTE wireless networks in Arizona and Nevada.  Effectively managed up to ten Technicians across multiple markets. Project Managed the Decommissioning of the Tucson MTSO and Backhaul swing to Phoenix MTSO. Worked closely with various internal teams and external venders to complete the cutover in record time, with the minimal amount of customer impact.

Dallas, Tx, Us

 Installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with Alcatel Lucent 5ESS CDMA Mobile Telephone Switching Office (MTSO) consisting of ECP, 5ESS, OMP, FMM-AP, RNC-AP, and Tellabs 532 DACS platforms.  Assistant manager responsible for shift scheduling, planning, and training of junior Technicians. Scheduled preventative maintenance and assigned individual tasks to ensure market reliability exceeded target optimization by minimizing errors in the network and provide a better customer experience. Alcatel-Lucent Cell site BTS hardware, maintenance, troubleshooting, and upgrades.

 Installation and integration of Alcatel-Lucent switching hardware and software, to include ECP, 5ESS, OMP, FMM-AP, RNC-AP, and power plant components.

Little Rock, Ar, Us

 Provided excellent customer service and exceeded monthly sales and repair quotas.

 Managed the service and installation department. Customer sales, repair and installation.

Randolph Afb, Tx, Us

 Managed, monitored, and maintained classified communication equipment on-board the Bowing 707 E-3 AWACS aircraft.